Othman, Abdul Kadir, Yaakob, Siti Aisyah, Mohamad, Nur Syaahidah, Mohd Ghani, Nur Nashreena Aliya and Abd Rahman, Nur Ain 2017. The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection as Moderator in Malaysian Telecommunication Industry. Advances in Business Research International Journal. 3, 1 (Jun. 2017), 18–29. DOI:https://doi.org/10.24191/abrij.v3i1.10035 .