OTHMAN, ABDUL KADIR; YAAKOB, SITI AISYAH; MOHAMAD, NUR SYAAHIDAH; MOHD GHANI, NUR NASHREENA ALIYA; ABD RAHMAN, NUR AIN. The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection as Moderator in Malaysian Telecommunication Industry. Advances in Business Research International Journal, [S. l.], v. 3, n. 1, p. 18–29, 2017. DOI: 10.24191/abrij.v3i1.10035 . Disponível em: https://journal.uitm.edu.my/ojs/index.php/Abrij/article/view/4215. Acesso em: 3 jan. 2025.