MOHAMED YUNUS, N. A. Factors Influencing Operational Excellence In Higher Learning Institutions. Advances in Business Research International Journal, [S. l.], v. 9, n. 1, p. 35–40, 2023. Disponível em: https://journal.uitm.edu.my/ojs/index.php/Abrij/article/view/4450. Acesso em: 2 feb. 2025.