IDRIS, S. L. .; ZAINUDDIN , A. . A Methodological Approach to Analysing Customer Sentiment and Language Use for Assessing Service Quality in AirAsia’s Online Reviews. Advances in Business Research International Journal, [S. l.], v. 10, n. 2, p. 75–83, 2024. Disponível em: https://journal.uitm.edu.my/ojs/index.php/Abrij/article/view/4585. Acesso em: 21 jan. 2025.