Abdul Kadir Othman, and Syarifah Farrah Hanim Syed Muhsin. “The Influence of Emotional Intelligence on Job Performance of Frontline Service Employees: The Moderating Role of Service Types”. Advances in Business Research International Journal, vol. 6, no. 1, Dec. 2024, pp. 70-87, https://journal.uitm.edu.my/ojs/index.php/Abrij/article/view/4183.