Othman, Abdul Kadir, Yaakob, Siti Aisyah, Mohamad, Nur Syaahidah, Mohd Ghani, Nur Nashreena Aliya, and Abd Rahman, Nur Ain. “The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection As Moderator in Malaysian Telecommunication Industry”. Advances in Business Research International Journal 3, no. 1 (June 30, 2017): 18–29. Accessed January 3, 2025. https://journal.uitm.edu.my/ojs/index.php/Abrij/article/view/4215.