Au-Yong, Cheong Peng, Pui Kei Hoh, and Daniel Amos. “Enhancing the Maintenance Practice to Improve Guests’ Satisfaction in the Hotels Industry”. Built Environment Journal 21, no. 1 (January 1, 2024): 18–29. Accessed May 17, 2024. https://journal.uitm.edu.my/ojs/index.php/BEJ/article/view/477.