Fazeera Zul’ Azman, Nurul Afizah Nadzri, Junaida Ismail, and Intan Syahriza Azizan. “Quality Performance of Rapid Bus Operation in Georgetown, Penang”. Journal of Administrative Science, vol. 19, no. 1, Aug. 2024, pp. 70-84, https://journal.uitm.edu.my/ojs/index.php/JAS/article/view/2589.