Employees’ Performance and Organisational Culture in the Utility Sector
Keywords:
Employees‘ Participation, Openness to Communication, Reward Systems, Employees‘ PerformanceAbstract
The study investigates the influence of organisational culture towards employee performance in the utility
sector. There is a lack of cultural integration between employees, which is a primary cause of failure in the
utility sector. The purpose of the study is to analyse the relationships between factors that influence
employee performance, which are employee participation, openness to communication, and reward systems
among the employees of the utility sector. The researchers have selected the employees working in the
utility sector as the study’s population, which has included 134 employees. A set of questionnaires has been
used to collect and analyse data and distributed via Google Form to the respondents. The statistical
analyses have been performed by using Version 23 of the Statistical Package for Social Science (SPSS). In
order to identify the impact of organisational culture on the employees of this sector, Correlation analyses
have been used. The results show that there is a strong relationship between independent and dependent
variables. The results also indicate that the three hypotheses are accepted. The researchers hope that the
results will also provide benefits to the organisation. As a result, the study focuses on how an effective
organisational culture is formed to improve employee performance can be identified. Furthermore, this
study has also emphasised the current theoretical and empirical gaps in the field of organisational culture
and employee performance, hence, the findings may be valuable for future research.
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Copyright (c) 2025 Nur Shafini Mohd Said, Raghadah Yusof, Siti Rapidah Omar Ali, Khalid Amin Mat, Farah Ahlami Mansor
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