[1]
N. A. Omar, R. Abdul Ghani, S. Mohd Ramly, N. A. H. Mohd Anim, and M. A. Nazri, “Keretapi Tanah Melayu (KTMB) Services: The Role of Service Quality and Recovery Towards Satisfaction and Loyalty”, JIBE, vol. 7, no. 1, p. 79, Jun. 2022.