Evaluating and Enhancing Research Support Services in UPM Library
DOI:
https://doi.org/10.24191/28p9tx23Keywords:
Academic library, Research data management, Research life cycle, Research support servicesAbstract
This study investigates the alignment between postgraduate students' research support needs and the stages of research lifecycle at Universiti Putra Malaysia (UPM). Using quantitative approach, data were collected through an online survey of UPM postgraduate students, yielding 193 respondents. The finding reveals that students require support across all stages of research lifecycle, with highest demand in the publication and sharing stage with median of 4.45, followed by data processing and analysis, median of 4.40 and preservation with median of 4.28. Although the planning stage showed the lowest mean score is with median of 4.07, it still indicated substantial needs in literature review, research design, and ethics. Key areas of support include writing for publication, journal selection, statistical software use (SPSS and Python), open-access publishing, and research data management. These findings underscore the potential for academic libraries to strategically tailor their services to different research lifecycle stages, thereby enhancing postgraduate research capabilities and contributing to the overall quality of institutional research.
References
Awati, R. (2025). What is an initialization vector? TechTarget. https://www.techtarget.com/whatis/definition/initialization-vector-IV
Dustin. (2024). The history of street food: From past to present. Cream Filled Churros. https://cremefilledchurros.com/history-of-street-food/
Flutter. (n.d.). Build and release an Android app. https://docs.flutter.dev/deployment/android
Ghorpade, Y., Fanning, P., & Yadav, N. (2024). Informal employment. World Bank. https://documents1.worldbank.org/curated/en/099022124104015011/pdf/P1810931e836170db184871b5fe7b37157c.pdf
Gillis, A. S., & Botelho, B. (2023). What is MongoDB? Features and how it works – TechTarget definition. search data management. https://www.techtarget.com/searchdatamanagement/definition/MongoDB
Hanna, K. T., & Rosencrance, L. (2023). What is google firebase? TechTarget. https://www.techtarget.com/searchmobilecomputing/definition/Google-Firebase
Hoong, C. Y. (2022). Cover story: Lower operating costs of cloud kitchens a boon for F&B operators. The Edge Malaysia. https://theedgemalaysia.com/article/cover-story-lower-operating-costs-cloud-kitchens-boon-fb-operators
Insights, A. D. (2023). Implementation of AES encryption in android. Medium. https://medium.com/@appdevinsights/implementation-of-aes-encryption-in-android-dca250525b4
Kaushik, V. (2023). The history of flutter: A comprehensive overview of the development framework. TechAhead. https://www.techaheadcorp.com/knowledge-center/history-of-flutter/
Kaur, S. (2025). Rising costs, new work trends reshape Malaysia’s office market. New Straits Times. https://www.nst.com.my/property/2025/09/1275802/rising-costs-new-work-trends-reshape-malaysias-office-market
Kirvan, P., Lutkevich, B., & Lewis, S. (2024). What is the waterfall model? Definition and guide: Definition from TechTarget. Search Software Quality. https://www.techtarget.com/searchsoftwarequality/definition/waterfall-model
Nawawy Jusoh, M., & Latada, F. (2021). The challenges faced by single mothers in Malaysia during the COVID-19 pandemic. Semantic Scholar. https://www.semanticscholar.org/paper/THE-CHALLENGES-FACED-BY-SINGLE-MOTHERS-IN-MALAYSIA-Jusoh-Latada/6a3aa10f80082b9f9a2f4fe18f1053a82d18cdd2
Peralta, C., Padmanaban, S., et al. (2021). The GrabMart journey. Medium. https://medium.com/grab/the-grabmart-journey-26685240e18f
Seng, A. T. L. (2019). Tracing our hawker roots. New Straits Times. https://www.nst.com.my/lifestyle/sunday-vibes/2019/03/470008/tracing-our-hawker-roots
Shah, H. (2019). 15 functional testing types explained with examples. Simform. https://www.simform.com/blog/functional-testing-types/
Storefront. (n.d.). 10,000+ pop-up shops, showrooms, event venues to rent. https://www.thestorefront.com/
Stripe. (2025). Testing: Simulate payments to test your integration. https://docs.stripe.com/testing?locale=en-GB
Yong, C. (2020). Singapore’s hawker culture added to UNESCO list of intangible cultural heritage. The Straits Times. https://www.straitstimes.com/singapore/singapores-hawker-culture-added-to-unesco-list-of-intangible-cultural-heritage
Zakaria, S. M., Manaf, N. H. A., & Zain, Z. M. (2022). Perceptions of quality of life during the pandemic: A case study on B40 single mothers. International Journal of Environmental Research and Public Health, 19(19), 12219. https://doi.org/10.3390/ijerph191912219
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Zubaidah Iberahim, Hazlin Ibrahim Khan, Nur Alia Alias, Harianti Husain

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright of articles that appear in the journal belongs exclusively to Faculty of Information Science, Universiti Teknologi MARA (Publisher). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions or any other reproductions of similar nature.







