The Relationship Between Emotional Intelligence and Job Performance Among Information Professionals
DOI:
https://doi.org/10.24191/jikm.v15iSI2.8296Keywords:
Emotional intelligence, Job performance, Information professionalsAbstract
This article explored the relationship between Emotional Intelligence (EI) and Job Performance among Information Professionals in a selected organization in Malaysia. This study aimed to measure the level of EI among information professionals in public sectors and to determine the relationship between EI and job performance. This study employed a quantitative research method and has been participated in by 105 respondents working in the National Registration Department (NRD). A convenience sampling method was employed to obtain data analyzed using Smart PLS. This study showed that emotional intelligence improves job performance in NRD for information professionals. The study found a significant positive relationship between EI dimensions such as social awareness and job performance, while self-awareness and self-management were not significantly related. Practical implications, study limitations, and future research directions were also discussed.
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Copyright (c) 2025 Norafiqa Shireen Yusof, Irwan Kamaruddin Abd Kadir, Norizan Zakaria, Mohd Ridwan Kamarulzaman, Alwi Mohd Yunus
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