Journal of Information and Knowledge Management
type: channel
description: JIKM is indexed at MyCite. The Journal of Information and Knowledge Management (JIKM) serves as a premier platform for disseminating high-quality research that explores the multifaceted dimensions of this field. JIKM is dedicated to advancing both theoretical and practical understanding of how information and knowledge are created, shared, organized, and utilized to enhance decision-making, innovation, and overall organizational performance. The journal is committed to maintaining a rigorous double-blind peer-review process to ensure the quality and integrity of published research. By fostering a vibrant community of scholars and practitioners, JIKM aims to contribute to the ongoing development and application of knowledge management principles and practices. We invite you to explore the rich and diverse content of the journal and to consider submitting your own research for publication.
publisher: UiTM Press
language: en
publication name: Journal of Information and Knowledge Management
issn: 2231-8836
copyright: Copyright of articles that appear in the journal belongs exclusively to Faculty of Information Science, Universiti Teknologi MARA (Publisher). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions or any other reproductions of similar nature.
items: Evaluating and Enhancing Research Support Services in UPM Library
items: An empirical study on the relationship between generative artificial intelligence and analytical skill development: The mediating role of knowledge sharing
items: The Impact of Voluntarily Engagement on Social Media Usage Intentions Among (Korean Pop) K-pop Fans
items: Understanding Performance and Effort Expectancy in Generative AI Use Through Data Mining Models
items: From Street Stalls to Digital Sales: The Development of AnyStall Mobile App
items: How Academic Libraries in Asia Support the SDGs Through Green Innovation: A Systematic Literature Review
items: Comparative Analysis of Knowledge Management Practices and Challenges: An Observational Study of Two Small and Medium Enterprises (SMEs)
items: Web-Based Machine Learning Prediction of Stroke Rehabilitation Exercise Categories
items: Declarable Integration of NIST AI Risk Management into AI-driven ISMS through Policy-as-Code
items: Developing an Agile, Analytics-Based Information Security Maturity Framework for Malaysian SMEs: A Systematic Literature Review
items: Exploring the Current Practice of Local Knowledge Management among the Minangkabau Community Leaders in Agam District, Indonesia for Sustainable Development
items: Procedure in Monitoring Investigation Information: Case Study of Information Management in Royal Malaysian Police
items: Development of a Web Mapping System for Tourism Attractive Places in Bintulu, Sarawak
items: Geovisualising 3D Cultural Heritage Building for Urban Tourism Via Mobile Augmented Reality Application
items: Teachers’ Digital Information Literacy (DIL) Competencies in Teaching ICT-Based Projects: Malaysian Secondary Schools Teachers’ Experience
items: Librarians as High-Impact Research Data Experts
items: Servant Leadership and Knowledge Management Capabilities in Malaysian Higher Education: A Post-2020 Empirical Review
items: How Ready Are Students to Using ChatGPT? A Study on Instrument Validity and Reliability
items: Convenience Over Cash: Understanding Why Gen Z Embrace Buy Now Pay Later Services
items: Managing Attrition in Open and Distance Learning: Learner Insights for Information-Driven Retention Strategies
items: The Intention to Adopt Artificial Intelligence for Software Testing by Organizations in Klang Valley to Achieve Sustainable Business Performance
items: Perceptions and Usage of AI-Based Applications among Plantation Students in Malaysian Higher Education
items: Metadata Integration in Electronic Records Management Systems: A Comparative Study of International Best Practices
items: Automation System For MARDI Research Information Dissemination
items: Methodological Approaches to Developing the Auditing Investigation Records and Information (AIRI) Framework: A Case Study at a Major Enforcement Agency
items: Analysis of Medical Records Management in Indonesia at Selected Public Hospitals
items: The Adoption of Electronic Records Management System in an Organization: A Systematic Literature Review Approach
items: A Study of Organization, Challenges & Importance of Corporate Memory in the Co-Working Space Business Industry in Malaysia
items: The Relationship Between Emotional Intelligence and Job Performance Among Information Professionals
items: Overcoming Challenges in Modern Education: The Role of ICT in Teaching Strategies

Evaluating and Enhancing Research Support Services in UPM Library
type: item
description: This study investigates the alignment between postgraduate students' research support needs and the stages of research lifecycle at Universiti Putra Malaysia (UPM). Using quantitative approach, data were collected through an online survey of UPM postgraduate students, yielding 193 respondents. The finding reveals that students require support across all stages of research lifecycle, with highest demand in the publication and sharing stage with median of 4.45, followed by data processing and analysis, median of 4.40 and preservation with median of 4.28. Although the planning stage showed the lowest mean score is with median of 4.07, it still indicated substantial needs in literature review, research design, and ethics. Key areas of support include writing for publication, journal selection, statistical software use (SPSS and Python), open-access publishing, and research data management. These findings underscore the potential for academic libraries to strategically tailor their services to different research lifecycle stages, thereby enhancing postgraduate research capabilities and contributing to the overall quality of institutional research.
subject: Articles
  topic: section
subject: Academic library
  topic: keywords
subject: Research data management
  topic: keywords
subject: Research life cycle
  topic: keywords
subject: Research support services
  topic: keywords
creator: Zubaidah Iberahim
creator: Hazlin Ibrahim Khan
creator: Nur Alia Alias
creator: Harianti Husain
rights: Copyright (c) 2026 Zubaidah Iberahim, Hazlin Ibrahim Khan, Nur Alia Alias, Harianti Husain https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 1
ending page: 12
doi: 10.24191/28p9tx23

An empirical study on the relationship between generative artificial intelligence and analytical skill development: The mediating role of knowledge sharing
type: item
description: The adoption of generative artificial intelligence (GenAI) in teaching and learning is a popular research topic in education, sparking a great deal of controversy. This study explores the effect of the application of GenAI and knowledge sharing on the analytical skills of university students. Partial least squares structural equation modelling (PLS-SEM) was used to analyse data from 295 Chinese university students who are studying hospitality, tourism and sports-related programmes. Results suggest that students are highly receptive to using GenAI in their learning, and leveraging GenAI can positively affect students’ analytical skills through knowledge sharing. This study provides empirically grounded evidence elucidating the role of GenAI in enhancing students' analytical capabilities, thereby contributing to a more nuanced understanding of this emerging technology's implications in knowledge management, which offers critical insights into the previously underexplored impact of GenAI application on knowledge sharing behaviors within learning environments.
subject: Articles
  topic: section
subject: Generative artificial intelligence
  topic: keywords
subject: Knowledge sharing
  topic: keywords
subject: Critical thinking
  topic: keywords
subject: Analytical skill
  topic: keywords
creator: Gang Liu
creator: Sheng Shu
creator: Yi Chen
creator: Zixiao Zhuang
rights: Copyright (c) 2026 Gang Liu, Sheng Shu, Yi Chen, Zixiao Zhuang https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 134
ending page: 154
doi: 10.24191/rn8zyc21

The Impact of Voluntarily Engagement on Social Media Usage Intentions Among (Korean Pop) K-pop Fans
type: item
description: This study investigates how voluntary (VT) engagement influences K-pop fans’ behavioral intention (BI) to use social media (SM). As Korean Pop (K-pop) fandoms grow in global digital spaces, understanding fans' motivations to interact online is increasingly important. A qualitative approach was adopted, involving passive observation of public SM accounts belonging to active K-pop fans over a three-month period. The study focused on fan-driven behaviors such as content creation, participation in voting and streaming campaigns, and community interactions. Using content analysis, the researcher examined posts, interactions, and engagement patterns to identify recurring themes tied to voluntary participation. Thematic coding was used to categorize intrinsic motivations and online behaviors. Findings reveal that VT engagement is largely driven by emotional connection, creative expression, and the desire for community. Fans who actively participated in fan-led initiatives exhibited stronger intentions to continue using SM for fan activities. This study contributes to literature by highlighting VT as a key factor in fan engagement, aligning with self-determination theory. It suggests that K-pop agencies should support fan-led, voluntary efforts to strengthen loyalty. Despite limitations in sample size and data scope, the study offers valuable insights into VT behavior in digital fandoms.
subject: Articles
  topic: section
creator: Muhammad Amirul Asyraaf Roslan
creator: Masrah Azrifah Azmi Murad
creator: Nurul Amelina Nasharuddin
rights: Copyright (c) 2026 Muhammad Amirul Asyraaf Roslan, Masrah Azrifah Azmi Murad, Nurul Amelina Nasharuddin https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 92
ending page: 104
doi: 10.24191/ra564j86

Understanding Performance and Effort Expectancy in Generative AI Use Through Data Mining Models
type: item
description: This study examines how Generative Artificial Intelligence (AI) utilization predicts users’ Performance Expectancy and Effort Expectancy within the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. Using data from 480 Indonesian university students, the research employed data mining models in Orange to classify expectancy perceptions based on generative AI usage. Seven algorithms were tested, with Naïve Bayes achieving the highest predictive accuracy. Results indicate that generative AI use moderately predicts both performance and effort expectancy, suggesting that frequent interaction enhances users’ perceptions of effectiveness and ease. The findings extend UTAUT into a post-adoption context, confirming that expectancy beliefs evolve through experiential learning. Practically, the study emphasizes the importance of exposure and guided practice in fostering AI familiarity among students. Future research should expand across user groups and explore other generative AI modalities beyond text-based applications.
subject: Articles
  topic: section
subject: Generative Artificial Intelligence
  topic: keywords
subject: Performance Expectancy
  topic: keywords
subject: Effort Expectancy
  topic: keywords
subject: UTAUT
  topic: keywords
subject: Data Mining Models
  topic: keywords
creator: Mohamad Noorman Masrek
creator: Abdi Mubarak Syam
creator: Mohd Yusof Mustaffar
rights: Copyright (c) 2026 Mohamad Noorman Masrek, Abdi Mubarak Syam, Mohd Yusof Mustaffar https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 72
ending page: 91
doi: 10.24191/n1z23h53

From Street Stalls to Digital Sales: The Development of AnyStall Mobile App
type: item
description: The COVID-19 pandemic significantly disrupted Malaysia’s economy, leading to higher unemployment, income instability, and increased dependence on informal employment. Vulnerable populations, including single mothers, retirees, and individuals in the B40 income group, face persistent challenges in achieving financial independence due to limited access to stable and flexible income opportunities. This project presents the development of AnyStall, a mobile application aimed at empowering low-income communities by enabling side income generation through online selling and shared rental spaces. The application integrates core functionalities inspired by existing digital marketplace and delivery platforms, allowing users to register as sellers, participate in shared stalls, and market products via an online marketplace. Buyers can browse products from local sellers, place and track orders, while registered riders facilitate product delivery between sellers and buyers. An admin panel supports seller verification to enhance platform trust and security. AnyStall is developed using Flutter for cross-platform mobile deployment and Firebase for backend services, including authentication, real-time data management, and cloud storage. The proposed system consolidates space-sharing, e-commerce, and delivery services into a single digital platform. The project demonstrates the potential of mobile technology to promote micro-entrepreneurship, improve income accessibility, and support financial resilience among vulnerable communities in Malaysia, contributing to sustainable economic participation and improved work-life balance.
subject: Articles
  topic: section
subject: Side Income
  topic: keywords
subject: rental space
  topic: keywords
subject: Ecomerce
  topic: keywords
subject: Share stall
  topic: keywords
subject: Find stall
  topic: keywords
creator: Zi Xin Tan
creator: Nor Hanina Zainal Abidin
rights: Copyright (c) 2026 Zi Xin Tan, Nor Hanina Zainal Abidin https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 155
ending page: 165
doi: 10.24191/a1b85413

How Academic Libraries in Asia Support the SDGs Through Green Innovation: A Systematic Literature Review
type: item
description: Libraries as a means of supporting education and providing access to information are now part of the implementation of sustainable development goals set by the United Nations since 2015. This study explores how universities in Asia are implementing sustainable development through the concept of green libraries. This study uses the Systematic Literature Review (SLR) method by collecting, analyzing, and reviewing all articles on the topic of green libraries in Asian countries. A total of 32 articles were selected from various databases such as Google Scholar, Emerald, and Scopus with a publication period from 2015 to 2025. The articles were selected based on the credibility of their sources, namely Sinta-accredited journal articles, reputable international journals, and international proceedings. The results of the study show a number of steps that have been taken by university libraries in various countries such as China, Hong Kong, India, Turkey, and several ASEAN countries such as Indonesia, Malaysia, the Philippines, and Thailand. The green library concept is not only referring to the physical building in the form of greening, pollution reduction, sanitation and lighting systems, to innovations in waste recycling systems, but also to technological innovations in running libraries that support their information services. All findings show that libraries, through their green innovations, have supported SDG programs 4, 11, 12, and 13, all of which require governance and cooperation as mandated by SDG 17.
subject: Articles
  topic: section
subject: Libraries innovation
  topic: keywords
subject: Green innovation
  topic: keywords
subject: Sustainable development
  topic: keywords
subject: Green library
  topic: keywords
subject: Academic library
  topic: keywords
creator: Annisa Fajriyah
creator: Nita Siti Mudawamah
rights: Copyright (c) 2026 Annisa Fajriyah, Nita Siti Mudawamah https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 52
ending page: 71
doi: 10.24191/tky0kc60

Comparative Analysis of Knowledge Management Practices and Challenges: An Observational Study of Two Small and Medium Enterprises (SMEs)
type: item
description: Knowledge management (KM) is inevitably a strategic capability for innovation and competitiveness in Small and Medium Enterprises (SMEs). However, it lacks recognition of its importance and practical application. Many SMEs face persistent challenges in formalizing KM due to limited resources, informal work structures, and a lack of understanding of how knowledge processes unfold in daily operations. Consequently, KM in SMEs often suffers from fragmented handling of unstructured data, limiting the efficiency of knowledge acquisition, information retrieval, and storage processes. This study examines how two SMEs manage these foundational KM components through structured non-participant observation, addressing the lack of behavior-based research in this domain. Guided by the Knowledge-Based View (KBV) and Practice-Based View (PBV), a comparative multiple-case design was applied over eight weeks, focusing on daily data-handling practices, documentation routines, and retrieval activities. Findings reveal that both SMEs rely on unstructured data sources, yet differ in their organizational approach to handling both explicit and tacit knowledge. In both cases, inconsistent storage and retrieval hindered knowledge accessibility and limited structured sharing. The study contributes theoretically by linking observable data practices to KM capability and methodologically by validating observation as a rigorous qualitative tool. Practical implications emphasize the need for standardized digital storage and retrieval systems at SMEs to enhance knowledge flow and organizational learning.
subject: Articles
  topic: section
subject: Knowledge Management
  topic: keywords
subject: Small and Medium Enterprise
  topic: keywords
subject: People-Process-Technology
  topic: keywords
subject: Effective Personal Knowledge Management
  topic: keywords
subject: Knowledge Acquisition
  topic: keywords
creator: Shahrinaz Ismail
rights: Copyright (c) 2026 Shahrinaz Ismail https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 41
ending page: 51
doi: 10.24191/kr80zc13

Web-Based Machine Learning Prediction of Stroke Rehabilitation Exercise Categories
type: item
description: Stroke rehabilitation requires timely and targeted exercise interventions to restore mobility, strength, and independence. This study develops a machine learning-based system to predict appropriate rehabilitation exercise categories (strength, balance, and mobility) tailored to patient severity levels. Using an open-source dataset of 5,110 stroke patient records, including age, BMI, glucose level, smoking status, paralysis type, and speech ability, three supervised algorithms were evaluated: Random Forest (RF), Logistic Regression (LR), and Multilayer Perceptron (MLP). Accuracy values were reported with 95% Confidence Intervals (CI): RF (94.12%, 95% CI: 93.6–94.6), LR (94.12%, 95% CI: 93.5–94.7), and MLP (94.32%, 95% CI: 93.8–94.9). Despite MLP’s marginally higher accuracy, RF was selected for deployment due to its stability, interpretability, and alignment with expert recommendations. Validation against rehabilitation specialists yielded strong agreement (Cohen’s κ = 0.82), confirming clinical reliability. The RF model was integrated into a web-based application hosted on Heroku. This platform enables patients, particularly those in rural areas with limited access to physiotherapists, to receive personalised exercise guidance. Future work will expand dataset diversity, incorporate hyperparameter optimisation, and evaluate additional metrics such as precision, recall, F1-score, and ROC-AUC to enhance clinical robustness. This system demonstrates the potential of machine learning to support accessible, personalised rehabilitation in resource-constrained settings.
subject: Articles
  topic: section
subject: Machine Learning
  topic: keywords
subject: Rehabilitation Exercise Prediction
  topic: keywords
subject: Stroke Recovery
  topic: keywords
subject: Web Application
  topic: keywords
subject: Clinical Decision Support
  topic: keywords
creator: Elly Johana Johan
creator: Norizan Mat Diah
creator: Zainura Idrus
creator: Nurul Izah Md Salleh
rights: Copyright (c) 2026 Elly Johana Johan, Norizan Mat Diah, Zainura Idrus, Nurul Izah Md Salleh Md Salleh https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 27
ending page: 40
doi: 10.24191/1d6mt860

Declarable Integration of NIST AI Risk Management into AI-driven ISMS through Policy-as-Code
type: item
description: This study proposes a unified framework for declarable cybersecurity risk assessment in AI-driven Information Security Management Systems to enhance trust and assurance through systematic mapping of NIST AI Risk Management Framework actions for automated enforcement within ISO/IEC 27001:2022-compliant environments. A key contribution is a reproducible methodology for transforming NIST AI 600-1 provisions into Policy-as-Code action statements, explicitly aligning them with the CIA triad and the four NIST AI RMF functions of Govern, Map, Measure, and Manage. Using a novel declarability schema, the study validates that 84.9% of AI governance actions can be automated, with Measure being the most declarable function and Detective controls dominating, primarily targeting AI's Model and Output layers. While Integrity is highly emphasized across AI RMF functions, especially Map at 21.7%, Confidentiality and Availability are less represented. The crosswalk from NIST AI RMF to ISO/IEC 27002:2022 reveals strong alignment in Governance, Threat and Vulnerability Management, and Information Security Event Management, but highlights critical gaps in System and Network Security, Identity and Access Management, and Asset Management. This research provides a foundational framework for integrating AI governance into ISMS via Policy-as-Code, enabling traceable, auditable, and standards-aligned security policies for AI systems.
subject: Articles
  topic: section
subject: AI Risk Management
  topic: keywords
subject: Declarable Security
  topic: keywords
subject: Policy-as-Code
  topic: keywords
subject: Cybersecurity
  topic: keywords
creator: Dmitri Kharchevnikov
creator: Steven Robinett
rights: Copyright (c) 2026 Dmitri Kharchevnikov, Steven Robinett https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 105
ending page: 133
doi: 10.24191/1pd5sq41

Developing an Agile, Analytics-Based Information Security Maturity Framework for Malaysian SMEs: A Systematic Literature Review
type: item
description: In the age of technology, information security is an essential component especially for small and medium enterprises (SMEs), which are highly vulnerable to cyber risks. Unfortunately, Information Security Maturity Models (ISMM) have little or no provisions for the SME context, particularly in Malaysia, owing to limited resources, intricate systems, and hostile organizational cultures towards new methodologies. This research synthesized content from 30 scientific articles from journals and conference proceedings to examine gaps on the approaches to ISMM. In addition, this research also classifies relevant models for SMEs and assesses how current models can be accessed for SMEs, as well as developing new agile models and new analytics. The results revealed that there is a need for lighter and more flexible ISMM models that facilitate automated digital self-assessment. Therefore, this article presents a conceptual three-dimension framework that combines elements of agility, suitability for SMEs, and analytic functionalities as a base for contextual ISMM model for SMEs in Malaysia.
subject: Articles
  topic: section
subject: Agile
  topic: keywords
subject: Information security
  topic: keywords
subject: Security maturity
  topic: keywords
subject: Malaysian SMEs
  topic: keywords
subject: Analytics
  topic: keywords
creator: Siti Zaleha Abd Goni
creator: Qamarul Nazrin Harun
rights: Copyright (c) 2026 Siti Zaleha Abd Goni, Qamarul Nazrin Harun https://creativecommons.org/licenses/by-nc-sa/4.0
date: 2026-04-10
publication date: 2026-04-10
starting page: 13
ending page: 26
doi: 10.24191/xjsx9r29

Exploring the Current Practice of Local Knowledge Management among the Minangkabau Community Leaders in Agam District, Indonesia for Sustainable Development
type: item
description: Local knowledge is the knowledge found in local communities that consists of a set of experiences that have been accumulated and provides information that shows the local community or local culture's behavioral characteristics. However, studies found that Local knowledge, which has historically been transmitted from generation to generation by word of mouth, is at risk of being lost and the information contained in local knowledge is still not recorded and well managed efficiently. This paper aims to explore the current practice of local knowledge management among the Minangkabau Community leaders in the Agam district, Indonesia for sustainable development focusing on the critical issues, and concrete practices, in local knowledge management. The design is a qualitative analysis based on a detailed case study of the local knowledge management practices in the Agam district, Indonesia with 12 community leaders. The practice of local knowledge management among the Minangkabau Community leaders through three categories, namely input, process, and output local knowledge. Input is special local knowledge from culture and heritage, where knowledge from the contributor consists of tacit and explicit knowledge of the Minangkabau community. The process is the system that emphasizes the complex relationships between knowledge transfer actors and the coexistence of implicit and explicit knowledge transfer mechanisms. The last part of local knowledge management is the output of local knowledge protection.
subject: Articles
  topic: section
subject: Local knowledge
  topic: keywords
subject: information management
  topic: keywords
subject: community leader
  topic: keywords
subject: Minangkabau community
  topic: keywords
creator: Elva Rahmah
creator: Shamila Mohamed Shuhidan
creator: Wan Aida Wan Yahaya
creator: Mohd Saiful Rahman
creator: Marlini
rights: Copyright (c) 2023 Elva Rahmah, Shamila Mohamed Shuhidan, Wan Aida Wan Yahaya, Mohd Saiful Rahman, Marlini https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2023-10-01
publication date: 2023-10-01
starting page: 118
ending page: 138
doi: 10.24191/jikm.v13i2.9120

Procedure in Monitoring Investigation Information: Case Study of Information Management in Royal Malaysian Police
type: item
description: Information monitoring is vital in information management because it enables the continuous maintenance of accountability and compliance. While the majority of information in police forces is typically associated with secrecy and non-disclosure, it has raised other concerns regarding investigation process accountability and police integrity. To avoid this, an investigation information monitoring framework (IIMF) is supposed to aid the monitoring team in carrying out their responsibilities and maintain the integrity. This study is monitoring the procedures of developing (input), utilizing (process) and the result of utilizing (output) investigation information. This paper discusses investigation information monitoring techniques used to identify anomalies in the investigation information, which will then be used to create the IIMF. The IIMF is expected to improve the efficiency of police investigative information management hence increasing police accountability through compliance.
subject: Articles
  topic: section
subject: Information monitoring
  topic: keywords
subject: investigation information
  topic: keywords
subject: information audit
  topic: keywords
subject: knowledge management
  topic: keywords
creator: Widura Abd Kadir
creator: Umi Asma' Mokhtar
rights: Copyright (c) 2023 Widura Abd Kadir, Umi Asma’ Mokhtar https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2023-10-01
publication date: 2023-10-01
starting page: 106
ending page: 117
doi: 10.24191/jikm.v13i2.9119

Development of a Web Mapping System for Tourism Attractive Places in Bintulu, Sarawak
type: item
description: Tourism is one of the main sectors that has hugely contributed to Bintulu's economy by generating income from locals and foreign tourists that come to Bintulu for vacations. The rapid growth of digital technology has been affecting the tourism sector by making it easier for tourists to gain information about tourist attractions by computer or smartphone. This study was conducted to implement the knowledge and techniques from GIS and cartographic techniques to develop an electronic mapping system of tourism information in Bintulu. This proposed system was produced to support the usage of the Windows operating system for computers or laptops and the Android operating system that is compatible with the smartphone. This system maps system offered navigation functions in helping route users to locations or destinations. Developing a tourism information mapping system could help increase the integrity and accuracy of the data, especially the locations of the attraction places. Selected respondents have also satisfied with the functions proposed in the system.
subject: Articles
  topic: section
subject: Attractive places
  topic: keywords
subject: Bintulu Sarawak
  topic: keywords
subject: GIS
  topic: keywords
subject: tourism
  topic: keywords
subject: web mapping
  topic: keywords
subject: information management
  topic: keywords
creator: Sherrylyn Schinie Jilong
creator: Abdul Rauf Abdul Rasam
creator: Rosmadi Ghazali
creator: Saiful Anuar Jaafar
creator: Farrah Diana Saiful Bahry
rights: Copyright (c) 2023 Sherrylyn Schinie Jilong, Abdul Rauf Abdul Rasam, Rosmadi Ghazali, Saiful Anuar Jaafar, Farrah Diana Saiful Bahry https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2023-10-01
publication date: 2023-10-01
starting page: 92
ending page: 105
doi: 10.24191/jikm.v13i2.9118

Geovisualising 3D Cultural Heritage Building for Urban Tourism Via Mobile Augmented Reality Application
type: item
description: Augmented Reality (AR) is a virtualization technology, contributing to visual contents without completely replacing the user's field of view. Tourists can visit interesting areas and explore their surroundings while AR technology that displays information and material relevant to them. Combining these two elements can enhance travel experiences and provide more information about particular locations and features. The study aims to develop a mobile AR apps of a 3D urban heritage building at Sarawak Cultural Village. The first objective of this study has been achieved by conducting a survey on the user requirement of the proposed AR app, and the findings revealed that the local communities need the apps for urban cultural tourism destinations. The second objective is to design and develop the apps using SketchUp, Unity 3D, and Vuforia, and the result show that it could offer several special features and functions of a practical system for visualising the 3D cultural heritage building in Sarawak. While the last objective has proved that this proposed AR apps are developed with aligned to the user requirements and system testing for the local tourism and heritage departments.
subject: Articles
  topic: section
subject: Heritage building
  topic: keywords
subject: cultural tourism
  topic: keywords
subject: mobile augmented reality (AR)
  topic: keywords
subject: geovisualisation
  topic: keywords
subject: 3D GIS
  topic: keywords
subject: information management
  topic: keywords
creator: Fedeline Lowenda Roginal
creator: Abdul Rauf Abdul Rasam
creator: Rosmadi Ghazali
creator: Saiful Anuar Jaafar
rights: Copyright (c) 2023 Fedeline Lowenda Roginal, Abdul Rauf Abdul Rasam, Rosmadi Ghazali, Saiful Anuar Jaafar https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2023-10-01
publication date: 2023-10-01
starting page: 79
ending page: 91
doi: 10.24191/jikm.v13i2.9115

Teachers’ Digital Information Literacy (DIL) Competencies in Teaching ICT-Based Projects: Malaysian Secondary Schools Teachers’ Experience
type: item
description: In contrast to the fast growth of information and communication technologies (ICT) in 21st-century learning, digital information literacy (DIL) changed much. Even though there have been efforts to promote DIL, there is still a lack of knowledge about how it should be created and used in schools. Although understanding DIL competencies is a key skill for lifelong learning, it is still hard to teach. The primary objective of this study is to conduct a comprehensive review of recently published literature. The aim is to gain a nuanced understanding of the extent of knowledge possessed by teachers in select Malaysian secondary schools pertaining to the pedagogy of instructing ICT-based projects within the domain of design and technology, specifically denoted as "Reka Bentuk dan Teknologi" (RBT). The methodology employed for this study involves an exhaustive analysis of existing literature. Through a meticulous and systematic exploration of articles spanning diverse online databases, a curated selection of pertinent materials was identified and subsequently incorporated into the study. As the findings of this investigation emerged, a series of interrelated factors that interconnect ICT-based projects with the realm of DIL were discerned. These findings contribute to the broader understanding of how DIL can be synergistically integrated with the pedagogical approach of RBT, shedding light on the strategies, challenges, and potential avenues for enhancing DIL competencies in the context of contemporary education. This study serves as a stepping stone towards bridging the gap between technological advancements and the development of essential digital literacy skills, fostering a more holistic and effective approach to education in the digital age.
subject: Articles
  topic: section
subject: Design and Technology (RBT)
  topic: keywords
subject: digital information literacy (DIL)
  topic: keywords
subject: DIL competencies
  topic: keywords
subject: ICT-based projects
  topic: keywords
subject: lifelong learning
  topic: keywords
subject: information management
  topic: keywords
creator: Salsuhaida Sulaiman
creator: Norshila Shaifuddin
creator: Ahmad Zam Hariro Samsudin
creator: Halida Yu
rights: Copyright (c) 2023 Salsuhaida Sulaiman, Norshila Shaifuddin, Ahmad Zam Hariro Samsudin, Halida Yu https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2023-10-01
publication date: 2023-10-01
starting page: 66
ending page: 78
doi: 10.24191/jikm.v13i2.9114

Librarians as High-Impact Research Data Experts
type: item
description: High-impact research data assessment can be performed by librarians because they have more knowledge and understanding of managing scholarly publications and research data compared to staff in other departments and are able to identify the research cycle. The role of librarians in the field of library management is constantly evolving. With the increasing importance of big data, organizations are facing a major challenge in storing, managing, analyzing, and using large data sets. In addition, the establishment of data science programs at institutions has meant that librarians must adapt and integrate growing expertise in management, accessibility, and technology to support data scientists. With their expertise and knowledge in data management, analysis, and preservation, librarians are increasingly seen as potential candidates for the role of chief data officer. The result of this report is an analysis of the need for librarians and the expertise that is a priority in the organization, as measured by variables that are the main key, namely, the 7 main megatrends that have a great impact on the analysis, i.e., the 7 key trends that have the greatest impact on this analysis. The results of this study show that the ability of library managers to manage scholarly research data has been demonstrated through their involvement as intermediary librarians or knowledge management officers (KMOs) in faculty, research groups, research consortia, rating audits, institutional hierarchy secretariats, and other needs at the university, organizational, and international levels. This role has also been shown to contribute to the development of a better scientific community, whether as infrastructure developers, setting new policies, working on data governance, effective data integration, training and promotion, and more.
subject: Articles
  topic: section
subject: Data management
  topic: keywords
subject: librarianship
  topic: keywords
subject: information and knowledge management
  topic: keywords
subject: informational behavior
  topic: keywords
creator: Md Razib Karno
creator: Mohd Subha Salleh
creator: Rafidah Abd Rahim
rights: Copyright (c) 2023 Md Razib Karno, Mohd Subha Salleh, Rafidah Abd Rahim https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2023-10-01
publication date: 2023-10-01
starting page: 57
ending page: 65
doi: 10.24191/jikm.v13i2.9112

Servant Leadership and Knowledge Management Capabilities in Malaysian Higher Education: A Post-2020 Empirical Review
type: item
description: Servant leadership has gained prominence in higher education as a value-driven, follower-centric leadership approach. This study synthesises recent empirical research (2020 onwards) on servant leadership practices in Malaysian higher education institutions, focusing on updated theoretical models, measurement scales, and the impact of servant leadership on key academic outcomes. Evidence from multi-sample surveys, structural equation modelling, and a longitudinal study highlights that servant leadership behaviours among academic leaders foster higher faculty work engagement, job performance, affective commitment, and innovation. Mediating mechanisms such as trust in leadership, leader-member exchange, job satisfaction, psychological climate, and career satisfaction explain how servant leadership translates into these positive outcomes. A multilevel validation of Liden et al.’s 28-item Servant Leadership Scale (SL-28) in Malaysian academia yielded a refined five-factor model, suggesting contextual nuances in operationalising servant leadership. In addition, longitudinal findings further established that servant leadership influences faculty attitudes and performance even amid disruptions (e.g., the COVID-19 pandemic). This review also discusses cultural and institutional factors; the findings obtained showed that servant leadership aligns well with Malaysian higher education contexts and is not hindered by high power-distance or paternalistic cultural norms. The paper concludes with implications for leadership development in universities and future research directions, emphasising the role of servant leadership in fostering an ethical, engaged, and innovative academic community.
subject: Articles
  topic: section
subject: ICIS2025
  topic: category
subject: servant leadership
  topic: keywords
subject: higher education
  topic: keywords
subject: Malaysia
  topic: keywords
subject: faculty engagement
  topic: keywords
subject: affective commitment
  topic: keywords
subject: innovation
  topic: keywords
subject: trust
  topic: keywords
subject: multilevel analysis
  topic: keywords
subject: longitudinal study
  topic: keywords
creator: Daljeet Singh Sedhu
creator: Nuramira Anuar
creator: Nordiana Mohd Nordin
creator: Ismie Roha Mohamed Jais
creator: Azman Mat Isa
creator: Laura Christ Dass
creator: Puteri Rohani Megat Abdul Rahim
rights: Copyright (c) 2025 Daljeet Singh Sedhu, Nuramira Anuar, Nordiana Mohd Nordin, Ismie Roha Mohamed Jais, Azman Mat Isa, Laura Christ Dass, Puteri Rohani Megat Abdul Rahim https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 162
ending page: 177
doi: 10.24191/jikm.v15i2.8747

How Ready Are Students to Using ChatGPT? A Study on Instrument Validity and Reliability
type: item
description: This study reports the construct validity and reliability of an instrument designed to measure students’ behavioral intention to use ChatGPT. The instrument is developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Data were collected from 65 undergraduate students of the Faculty of Information Management at UiTM Puncak Perdana using proportionate stratified sampling. Analyses conducted with SPSS and Smart PLS confirmed that the instrument demonstrated acceptable construct validity and moderate reliability. Internal consistency values included Cronbach’s alpha (0.810–0.929), composite reliability (0.70–0.90), and average variance extracted above 0.50. Model accuracy and relevance (R² and Q²) were within acceptable and moderate ranges, with no collinearity issues detected. Content validity was further established using CVI, S-CVI, and S-CVI/Ave, which exceeded 0.80, indicating strong agreement. Overall, the instrument achieved robust validity and reliability, offering a useful inventory for future research on ChatGPT adoption in education.
subject: Articles
  topic: section
subject: ChatGPT adoption
  topic: keywords
subject: Behavioral intention
  topic: keywords
subject: UTAUT model
  topic: keywords
subject: Instrument validity
  topic: keywords
subject: Instrument reliability
  topic: keywords
creator: A'dillah Mustafa
creator: Mohamad Naim Mohd Nor
creator: Kasmarini Baharuddin
rights: Copyright (c) 2025 A'dillah Mustafa, Mohamad Naim Mohd Nor, Kasmarini Baharuddin https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 134
ending page: 161
doi: 10.24191/jikm.v15i2.9051

Convenience Over Cash: Understanding Why Gen Z Embrace Buy Now Pay Later Services
type: item
description: adopt Buy Now Pay Later (BNPL) services, focusing on four constructs: perceived usefulness, perceived ease of use, social influence, and financial literacy. A quantitative method was conducted, and a survey was distributed to Gen Z in Malaysia. The purposive snowballing sampling techniques were applied to collect data. Data collected was analysed using the Structural Equation Model, Smart PLS 4.0. The data analysis assessed two models, the measurement and structural models. The measurement model results indicate that all the items used and tested meet the reliability and validity assessment. The findings reveal that perceived usefulness and social influence significantly and positively affect intention to use BNPL, highlighting the importance of functional benefits and peer or societal pressure in shaping consumer adoption behaviour. Conversely, perceived ease of use does not significantly influence intention, suggesting that users may prioritise value and social validation over system simplicity. Interestingly, financial literacy exhibits a negative relationship with intention, indicating that individuals with higher financial literacy are less inclined to adopt BNPL services due to greater awareness of potential debt risks. These results provide theoretical contributions by extending the Technology Acceptance Model (TAM) with financial literacy as a contextual variable and practical implications for fintech providers to balance convenience and consumer protection in promoting BNPL solutions.
subject: Articles
  topic: section
subject: Buy Now Pay Later (BNPL)
  topic: keywords
subject: Buy Now Pay Later (BNPL)
  topic: keywords
subject: Intention to use
  topic: keywords
subject: Intention to use
  topic: keywords
subject: Technology Acceptance Model (TAM)
  topic: keywords
subject: Technology Acceptance Model (TAM)
  topic: keywords
subject: Social influence
  topic: keywords
subject: Social influence
  topic: keywords
subject: Financial literacy
  topic: keywords
subject: Financial literacy
  topic: keywords
creator: Sharidatul Akma Abu Seman
rights: Copyright (c) 2025 SHARIDATUL AKMA ABU SEMAN https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 122
ending page: 133
doi: 10.24191/jikm.v15i2.8980

Managing Attrition in Open and Distance Learning: Learner Insights for Information-Driven Retention Strategies
type: item
description: This study investigates the factors influencing student attrition in Open and Distance Learning (ODL), focusing on learners at Universiti Teknologi MARA (UiTM). Recognising the rapid expansion of ODL, the research underscores the need for a deeper understanding of learner challenges to develop effective retention measures. Using a qualitative approach, in-depth interviews were conducted with purposively selected participants to capture varied personal, academic, socio-economic, and institutional experiences. The analysis produced a conceptual model aimed at strengthening student engagement, motivation, and institutional support. Informed by information management principles, the study outlines targeted strategies to address critical risk factors such as self-regulation, technological accessibility, communication quality, and emotional well-being. These strategies promote proactive identification of at-risk learners, optimisation of support systems, and enhancement of the learning environment. The findings offer context-specific insights and practical recommendations for UiTM and similar institutions to reduce attrition and promote long-term student success in ODL contexts.
subject: Articles
  topic: section
subject: Open and distance learning
  topic: keywords
subject: Dropout factors
  topic: keywords
subject: Higher education
  topic: keywords
subject: Information management
  topic: keywords
creator: Nora'ayu Ahmad Uzir
creator: Muhammad Abdul Aziz Nur Izzuddin Izham
creator: Irni Eliana Khairuddin
rights: Copyright (c) 2025 Nora'ayu Ahmad Uzir, Muhammad Abdul Aziz Nur Izzuddin Izham, Irni Eliana Khairuddin https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 105
ending page: 121
doi: 10.24191/jikm.v15i2.8522

The Intention to Adopt Artificial Intelligence for Software Testing by Organizations in Klang Valley to Achieve Sustainable Business Performance
type: item
description: This study investigates factors influencing the intention to adopt Artificial Intelligence (AI) for software testing among organizations in Klang Valley, Malaysia. As software grows more complex, traditional testing struggles to keep up, increasing interest in AI. Despite its benefits like better defect detection and faster releases, adoption remains limited. Using the Technology, Organization, Environment (TOE) framework, this study examines the effects of technological, organizational, and environmental readiness. A survey of 219 software testers and engineers was analyzed using Structural Equation Modelling (SEM) via SmartPLS. Results show that organizational and environmental readiness strongly influence AI adoption, while technological readiness has a moderate effect. The findings provide useful insights for improving software testing and supporting sustainable business performance.
subject: Articles
  topic: section
subject: Adoption Intention
  topic: keywords
subject: Artificial Intelligence
  topic: keywords
subject: Software Testing
  topic: keywords
subject: Technology Organization Environment (TOE)
  topic: keywords
creator: Irni Eliana Khairuddin
creator: Noorizzati Apandi
creator: Nora’ayu Ahmad Uzir
rights: Copyright (c) 2025 Irni Eliana Khairuddin, Noorizzati Apandi https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 95
ending page: 104
doi: 10.24191/jikm.v15i2.8216

Perceptions and Usage of AI-Based Applications among Plantation Students in Malaysian Higher Education
type: item
description: The integration of artificial intelligence (AI) applications in higher education has transformed traditional academic practices offer new opportunities for enhanced learning. This study examines the perceptions, usage patterns, and acceptance of AI-based applications among plantation students in Malaysian universities. A total of 150 students across diploma, bachelor, and master’s programs participated in the study. Data were collected using a structured questionnaire covering five dimensions: types of AI application used, role of AI in learning, perceived benefits and limitations, impact on academic tasks, and ethical considerations. Descriptive and inferential statistical analyses revealed that AI applications particularly ChatGPT, QuillBot and Copy.ai were frequently used for assignments, paraphrasing, and academic research. Students largely perceived AI as useful, with noted benefits in writing improvement and time efficiency. Nonetheless, concerns about content reliability, overdependence and ethical implications were reported. Approximately half of the respondents expressed willingness to continue using AI applications and recommending them to others. The study concludes that while AI applications are generally well-received, there remains a critical need for guided integration and enhanced digital literacy to support responsible and effective use in academic settings. The findings offer insights for educators, developers, and policymakers in shaping AI-based education strategies.
subject: Articles
  topic: section
subject: AI application usage
  topic: keywords
subject: AI in education
  topic: keywords
subject: Plantation students
  topic: keywords
subject: Students perceptions
  topic: keywords
creator: Noor Zubaidah Abdul Rahman
creator: Normala Ahmad
creator: Nur Hidayah Abd Rashid
creator: Nornzeeha Abdul Hakim
creator: Selvakkumar K N Vaiappuri
creator: Wan Nur Aisyah Abdul Raof
rights: Copyright (c) 2025 NOOR ZUBAIDAH ABDUL RAHMAN, NORMALA AHMAD, NUR HIDAYAH ABD RASHID, NORNZEEHA ABDUL HAKIM, SELVAKKUMAR K N VAIAPPURI, WAN NUR AISYAH ABDUL RAOF https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 72
ending page: 83
doi: 10.24191/jikm.v15i2.7421

Metadata Integration in Electronic Records Management Systems: A Comparative Study of International Best Practices
type: item
description: Metadata plays a critical role in ensuring the authenticity, reliability, and accessibility of electronic records. This study proposes a unified metadata framework for Electronic Records Management Systems (ERMS) by analysing three prominent standards: ISO 23081-1:2017, the Minimum Recordkeeping Metadata Requirements (State Records Act 1997), and the Recordkeeping Metadata Standard (East Renfrewshire Council). A qualitative comparative analysis highlights structural, contextual, and content-and-use metadata elements essential for record creation, classification, maintenance, retention, and disposition. The proposed framework integrates best practices to address compliance, system interoperability, and digital preservation. The study concludes with actionable recommendations to support sustainable metadata management in evolving digital environments.
subject: Articles
  topic: section
subject: Electronic records
  topic: keywords
subject: Management systems
  topic: keywords
subject: Structural metadata
  topic: keywords
subject: Contextual metadata
  topic: keywords
subject: Content and use metadata
  topic: keywords
creator: Nurussobah Hussin
creator: Azratul Ain Nadiah Ismail
creator: Nur Imana Mustakim
creator: Roslaizam Daud
creator: Ap Azli Bunawan
creator: Mohd Nazir Ahmad
rights: Copyright (c) 2025 Nurussobah Hussin , Azratul Ain Nadiah Ismail, Nur Imana Mustakim, Roslaizam Daud, Ap Azli Bunawan, Mohd Nazir Ahmad https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 43
ending page: 54
doi: 10.24191/jikm.v15i2.6779

Automation System For MARDI Research Information Dissemination
type: item
description: Malaysian Agricultural Research and Development was established in 1969 to conduct study in every agricultural and food scopes except for rubber, palm oil and cacao or cocoa. Along with research activity, the generated out in from of information need to be distribute to public in order to ensure the growth of agricultural sector. Along with development of information technology, automation for knowledge has become crucial to ensure the effectiveness of information dissemination. This paper report on automation system for distribution of MARDI research information using selected system known as Electronic Library System (ELIB). All hardcopies of research information were undergone digitation and digitalization procedures using dedicated scanner brand of CZUR M3000 before being transferred to the system. Later, the produced data in form of digital softcopy was further combined using Portable Document Format (PDF). The digital data was further converted to electronic publication (ePUB) format due to its versatility. The data was further upload to ELIB system that consist of several main technical features which include system overview, core functional modules, analytics and reporting engine, infrastructure and deployment, optional add-ons and custom modules. After five years operating, the system has gained popularity and interest among users. Since the system operated in year 2021, until May 2025, more than 1500 visitors were recorded as registered user with total spending time up to 6,076 minutes and a total flip of 44,104 pages. The total borrowed books from year 2021 until May 2025 were 1,239 which could represent 79% of registered users. Based on the data obtained, the automation system which contain MARDI research information has gain interest by public and useful for dissemination of it.
subject: Articles
  topic: section
subject: Automation system
  topic: keywords
subject: Digital data
  topic: keywords
subject: Information dissemination
  topic: keywords
subject: Library
  topic: keywords
subject: MARDI
  topic: keywords
creator: Mohd Nazrul Hisham Daud
creator: Ahmad Farez Saufi Masruddin
rights: Copyright (c) 2025 Mohd Nazrul Hisham Daud, Ahmad Farez Saufi Masruddin https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-10-01
publication date: 2025-10-01
starting page: 84
ending page: 94
doi: 10.24191/jikm.v15i2.7642

Methodological Approaches to Developing the Auditing Investigation Records and Information (AIRI) Framework: A Case Study at a Major Enforcement Agency
type: item
description: This paper outlines the research methodology used to develop the Auditing Investigation Records and Information (AIRI) framework, focusing on a structured approach for similar studies. Grounded in a pragmatic philosophical foundation, the research employed a qualitative case study design, making it adaptable to the complex real-world environment of law enforcement. Data was collected using a combination of semi-structured interviews, document analysis, and direct observations, ensuring a comprehensive understanding of existing auditing practices within the Royal Malaysian Police (RMP). The purposive sampling strategy selected 13 informants directly involved in the auditing process, providing detailed insights into current challenges and procedural gaps. Thematic analysis was employed, using both inductive and deductive reasoning to identify key themes from the data. Triangulation across multiple data sources enhanced the reliability and validity of the findings. This methodological approach was instrumental in informing the design of the AIRI framework, offering a practical, adaptable solution for auditing investigation records. The study's focus on methodological rigor offers valuable insights for researchers seeking to structure their research methodologies in similar organizational contexts, particularly in the fields of records management and law enforcement.
subject: The 6th International Conference of Information Science
  topic: section
subject: ICIS2025
  topic: category
subject: Investigation records
  topic: keywords
subject: Information audit
  topic: keywords
subject: Qualitative case study
  topic: keywords
subject: Pragmatism
  topic: keywords
subject: Law enforcement
  topic: keywords
creator: Widura Abd Kadir
creator: Umi Asma' Mokhtar
creator: Rozlinda Radzali
rights: Copyright (c) 2025 Widura Abd Kadir, Umi Asma' Mokhtar, Rozlinda Radzali https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-08-01
publication date: 2025-08-01
starting page: 259
ending page: 268
doi: 10.24191/jikm.v15iSI2.8303

Analysis of Medical Records Management in Indonesia at Selected Public Hospitals
type: item
description: Medical records management in Indonesian public hospitals follows uniform guidelines with adjustments to the conditions of each of them. This study aims to analyze the comparative process of medical records management in two public hospitals of different types and classes. Using qualitative descriptive methods, data was collected through interviews, observations, and documentation, then analyzed using an interactive model. The study's findings reveal significant variations in the execution of the medical records lifecycle, stemming from variations in facility ownership, lack of human resources, and the impact of public hospital classification on management quality. Public hospitals with higher classifications tend to have more structured systems and meet standards. These findings underline the importance of improving resources, technology, and governance in medical records management to support hospital accreditation in Indonesia and the quality of health services. Recommendations for further research include a broader assessment of governance and information technology in medical records management.
subject: The 6th International Conference of Information Science
  topic: section
subject: ICIS2025
  topic: category
subject: Public hospital
  topic: keywords
subject: Records management
  topic: keywords
subject: Medical records
  topic: keywords
subject: Records lifecycle
  topic: keywords
subject: Information governance
  topic: keywords
creator: Muhammad Rosyihan Hendrawan
creator: Azman Mat Isa
creator: Ahmad Zam Hariro Samsudin
creator: Nordiana Mohd Nordin
rights: Copyright (c) 2025 Muhammad Rosyihan Hendrawan, Azman Mat Isa, Ahmad Zam Hariro Samsudin, Nordiana Mohd Nordin https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-08-01
publication date: 2025-08-01
starting page: 269
ending page: 279
doi: 10.24191/jikm.v15iSI2.8300

The Adoption of Electronic Records Management System in an Organization: A Systematic Literature Review Approach
type: item
description: This study investigates the key factors influencing the adoption of Electronic Records Management Systems (ERMS) in organizations, with a particular focus on developing countries. Through a systematic literature review (SLR) of 16 high-quality studies, this research identifies 12 critical factors driving ERMS adoption, including relative advantage, compatibility, management support, and government policies. By integrating the Technology-Organization-Environment (TOE) framework and Task-Technology Fit (TTF) theory, this study presents a novel, holistic framework for understanding ERMS adoption. The findings highlight the importance of organizational readiness, management support, and training in ensuring successful ERMS adoption. Policymakers, IT vendors, and organizations can leverage these insights to address technical, managerial, and environmental challenges, accelerating ERMS adoption and enhancing operational efficiency.
subject: The 6th International Conference of Information Science
  topic: section
subject: ICIS2025
  topic: category
subject: Electronic Records Management Systems (ERMS)
  topic: keywords
subject: TOE framework
  topic: keywords
subject: Task-Technology Fit (TTF) theory
  topic: keywords
subject: Systematic literature review
  topic: keywords
subject: Technology adoption
  topic: keywords
creator: Muhammad Karfa Bizi
creator: Asmadi Mohammed Ghazali
creator: Mohd Nizam Yunus
rights: Copyright (c) 2025 Muhammad Karfa Bizi, Asmadi Mohammed Ghazali, Mohd Nizam Yunus https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-08-01
publication date: 2025-08-01
starting page: 280
ending page: 292
doi: 10.24191/jikm.v15iSI2.8299

A Study of Organization, Challenges & Importance of Corporate Memory in the Co-Working Space Business Industry in Malaysia
type: item
description: This study explores the organizational background, challenges, and the critical importance of corporate memory within the co-working space industry in Malaysia. The study highlights the main challenges to continuity and innovation in a market that is changing quickly by looking at how institutional memory and common knowledge affect business operations. The results highlight the importance of corporate memory and the necessity for effective knowledge management techniques to improve competitive advantage and long-term viability in the co-working space industry.
subject: The 6th International Conference of Information Science
  topic: section
subject: ICIS2025
  topic: category
creator: Noraishah Intau Azmi
creator: Mohd Shamsul Mohd Shoid
creator: Mazlina Pati Khan
rights: Copyright (c) 2025 Noraishah Intau Azmi, Mohd Shamsul Mohd Shoid, Mazlina Pati Khan https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-08-01
publication date: 2025-08-01
starting page: 233
ending page: 239
doi: 10.24191/jikm.v15iSI2.8297

The Relationship Between Emotional Intelligence and Job Performance Among Information Professionals
type: item
description: This article explored the relationship between Emotional Intelligence (EI) and Job Performance among Information Professionals in a selected organization in Malaysia. This study aimed to measure the level of EI among information professionals in public sectors and to determine the relationship between EI and job performance. This study employed a quantitative research method and has been participated in by 105 respondents working in the National Registration Department (NRD). A convenience sampling method was employed to obtain data analyzed using Smart PLS. This study showed that emotional intelligence improves job performance in NRD for information professionals. The study found a significant positive relationship between EI dimensions such as social awareness and job performance, while self-awareness and self-management were not significantly related. Practical implications, study limitations, and future research directions were also discussed.
subject: The 6th International Conference of Information Science
  topic: section
subject: Emotional intelligence
  topic: keywords
subject: Job performance
  topic: keywords
subject: Information professionals
  topic: keywords
creator: Norafiqa Shireen Yusof
creator: Irwan Kamaruddin Abd Kadir
creator: Norizan Zakaria
creator: Mohd Ridwan Kamarulzaman
creator: Alwi Mohd Yunus
rights: Copyright (c) 2025 Norafiqa Shireen Yusof, Irwan Kamaruddin Abd Kadir, Norizan Zakaria, Mohd Ridwan Kamarulzaman, Alwi Mohd Yunus https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-08-01
publication date: 2025-08-01
starting page: 225
ending page: 232
doi: 10.24191/jikm.v15iSI2.8296

Overcoming Challenges in Modern Education: The Role of ICT in Teaching Strategies
type: item
description: This scientific article explores the role of integrating teaching strategies with information technology in improving the quality and effectiveness of education. The article addresses the challenges educational institutions face in effectively integrating technology, such as a lack of resources and insufficient teacher training. The study aims to analyze how information technology can enhance teaching strategies, explore the challenges associated with technology integration, and identify the roles of teachers in facilitating this integration. It demonstrates the importance of this integration in improving educational outcomes and providing solutions to educational challenges in the digital age. The study uses analytical and inductive methodologies to analyze scientific texts and gather information related to the study topic. The article concludes with several key findings: the use of information and communication technologies (ICT) in education helps connect teachers and students, facilitating learning regardless of location and time. Teachers can guide and discuss with students through various digital platforms, stimulating student interaction and improving their engagement. The article recommends investing in improving technological infrastructure in educational institutions to support effective technology use and encourage interaction and collaboration in technology use to enhance interaction between students and teachers and promote collaborative learning.
subject: The 6th International Conference of Information Science
  topic: section
subject: ICIS2025
  topic: category
subject: ICT
  topic: keywords
subject: Education
  topic: keywords
subject: Education technology
  topic: keywords
creator: Naef Ghanim Al Muuti
creator: Muhamad Hariz
creator: Nurul Akhmal
creator: Tariq Mohsen Hardan
rights: Copyright (c) 2025 Naef Ghanim Al Muuti, Muhamad Hariz, Nurul Akhmal, Tariq Mohsen Hardan https://creativecommons.org/licenses/by-nc-nd/4.0
date: 2025-08-01
publication date: 2025-08-01
doi: 10.24191/jikm.v15iSI2.8294