Journal of Information and Knowledge Management
JIKM is indexed at MyCite. The Journal of Information and Knowledge Management (JIKM) serves as a premier platform for disseminating high-quality research that explores the multifaceted dimensions of this field. JIKM is dedicated to advancing both theoretical and practical understanding of how information and knowledge are created, shared, organized, and utilized to enhance decision-making, innovation, and overall organizational performance. The journal is committed to maintaining a rigorous double-blind peer-review process to ensure the quality and integrity of published research. By fostering a vibrant community of scholars and practitioners, JIKM aims to contribute to the ongoing development and application of knowledge management principles and practices. We invite you to explore the rich and diverse content of the journal and to consider submitting your own research for publication.
Copyright of articles that appear in the journal belongs exclusively to Faculty of Information Science, Universiti Teknologi MARA (Publisher). This copyright covers the rights to reproduce the article, including reprints, electronic reproductions or any other reproductions of similar nature.
Exploring the Current Practice of Local Knowledge Management among the Minangkabau Community Leaders in Agam District, Indonesia for Sustainable Development
Local knowledge is the knowledge found in local communities that consists of a set of experiences that have been accumulated and provides information that shows the local community or local culture's behavioral characteristics. However, studies found that Local knowledge, which has historically been transmitted from generation to generation by word of mouth, is at risk of being lost and the information contained in local knowledge is still not recorded and well managed efficiently. This paper aims to explore the current practice of local knowledge management among the Minangkabau Community leaders in the Agam district, Indonesia for sustainable development focusing on the critical issues, and concrete practices, in local knowledge management. The design is a qualitative analysis based on a detailed case study of the local knowledge management practices in the Agam district, Indonesia with 12 community leaders. The practice of local knowledge management among the Minangkabau Community leaders through three categories, namely input, process, and output local knowledge. Input is special local knowledge from culture and heritage, where knowledge from the contributor consists of tacit and explicit knowledge of the Minangkabau community. The process is the system that emphasizes the complex relationships between knowledge transfer actors and the coexistence of implicit and explicit knowledge transfer mechanisms. The last part of local knowledge management is the output of local knowledge protection.
Copyright (c) 2023 Elva Rahmah, Shamila Mohamed Shuhidan, Wan Aida Wan Yahaya, Mohd Saiful Rahman, Marlini https://creativecommons.org/licenses/by-nc-nd/4.0
Procedure in Monitoring Investigation Information: Case Study of Information Management in Royal Malaysian Police
Information monitoring is vital in information management because it enables the continuous maintenance of accountability and compliance. While the majority of information in police forces is typically associated with secrecy and non-disclosure, it has raised other concerns regarding investigation process accountability and police integrity. To avoid this, an investigation information monitoring framework (IIMF) is supposed to aid the monitoring team in carrying out their responsibilities and maintain the integrity. This study is monitoring the procedures of developing (input), utilizing (process) and the result of utilizing (output) investigation information. This paper discusses investigation information monitoring techniques used to identify anomalies in the investigation information, which will then be used to create the IIMF. The IIMF is expected to improve the efficiency of police investigative information management hence increasing police accountability through compliance.
Copyright (c) 2023 Widura Abd Kadir, Umi Asma’ Mokhtar https://creativecommons.org/licenses/by-nc-nd/4.0
Development of a Web Mapping System for Tourism Attractive Places in Bintulu, Sarawak
Tourism is one of the main sectors that has hugely contributed to Bintulu's economy by generating income from locals and foreign tourists that come to Bintulu for vacations. The rapid growth of digital technology has been affecting the tourism sector by making it easier for tourists to gain information about tourist attractions by computer or smartphone. This study was conducted to implement the knowledge and techniques from GIS and cartographic techniques to develop an electronic mapping system of tourism information in Bintulu. This proposed system was produced to support the usage of the Windows operating system for computers or laptops and the Android operating system that is compatible with the smartphone. This system maps system offered navigation functions in helping route users to locations or destinations. Developing a tourism information mapping system could help increase the integrity and accuracy of the data, especially the locations of the attraction places. Selected respondents have also satisfied with the functions proposed in the system.
Copyright (c) 2023 Sherrylyn Schinie Jilong, Abdul Rauf Abdul Rasam, Rosmadi Ghazali, Saiful Anuar Jaafar, Farrah Diana Saiful Bahry https://creativecommons.org/licenses/by-nc-nd/4.0
Geovisualising 3D Cultural Heritage Building for Urban Tourism Via Mobile Augmented Reality Application
Augmented Reality (AR) is a virtualization technology, contributing to visual contents without completely replacing the user's field of view. Tourists can visit interesting areas and explore their surroundings while AR technology that displays information and material relevant to them. Combining these two elements can enhance travel experiences and provide more information about particular locations and features. The study aims to develop a mobile AR apps of a 3D urban heritage building at Sarawak Cultural Village. The first objective of this study has been achieved by conducting a survey on the user requirement of the proposed AR app, and the findings revealed that the local communities need the apps for urban cultural tourism destinations. The second objective is to design and develop the apps using SketchUp, Unity 3D, and Vuforia, and the result show that it could offer several special features and functions of a practical system for visualising the 3D cultural heritage building in Sarawak. While the last objective has proved that this proposed AR apps are developed with aligned to the user requirements and system testing for the local tourism and heritage departments.
Copyright (c) 2023 Fedeline Lowenda Roginal, Abdul Rauf Abdul Rasam, Rosmadi Ghazali, Saiful Anuar Jaafar https://creativecommons.org/licenses/by-nc-nd/4.0
Teachers’ Digital Information Literacy (DIL) Competencies in Teaching ICT-Based Projects: Malaysian Secondary Schools Teachers’ Experience
In contrast to the fast growth of information and communication technologies (ICT) in 21st-century learning, digital information literacy (DIL) changed much. Even though there have been efforts to promote DIL, there is still a lack of knowledge about how it should be created and used in schools. Although understanding DIL competencies is a key skill for lifelong learning, it is still hard to teach. The primary objective of this study is to conduct a comprehensive review of recently published literature. The aim is to gain a nuanced understanding of the extent of knowledge possessed by teachers in select Malaysian secondary schools pertaining to the pedagogy of instructing ICT-based projects within the domain of design and technology, specifically denoted as "Reka Bentuk dan Teknologi" (RBT). The methodology employed for this study involves an exhaustive analysis of existing literature. Through a meticulous and systematic exploration of articles spanning diverse online databases, a curated selection of pertinent materials was identified and subsequently incorporated into the study. As the findings of this investigation emerged, a series of interrelated factors that interconnect ICT-based projects with the realm of DIL were discerned. These findings contribute to the broader understanding of how DIL can be synergistically integrated with the pedagogical approach of RBT, shedding light on the strategies, challenges, and potential avenues for enhancing DIL competencies in the context of contemporary education. This study serves as a stepping stone towards bridging the gap between technological advancements and the development of essential digital literacy skills, fostering a more holistic and effective approach to education in the digital age.
Copyright (c) 2023 Salsuhaida Sulaiman, Norshila Shaifuddin, Ahmad Zam Hariro Samsudin, Halida Yu https://creativecommons.org/licenses/by-nc-nd/4.0
Librarians as High-Impact Research Data Experts
High-impact research data assessment can be performed by librarians because they have more knowledge and understanding of managing scholarly publications and research data compared to staff in other departments and are able to identify the research cycle. The role of librarians in the field of library management is constantly evolving. With the increasing importance of big data, organizations are facing a major challenge in storing, managing, analyzing, and using large data sets. In addition, the establishment of data science programs at institutions has meant that librarians must adapt and integrate growing expertise in management, accessibility, and technology to support data scientists. With their expertise and knowledge in data management, analysis, and preservation, librarians are increasingly seen as potential candidates for the role of chief data officer. The result of this report is an analysis of the need for librarians and the expertise that is a priority in the organization, as measured by variables that are the main key, namely, the 7 main megatrends that have a great impact on the analysis, i.e., the 7 key trends that have the greatest impact on this analysis. The results of this study show that the ability of library managers to manage scholarly research data has been demonstrated through their involvement as intermediary librarians or knowledge management officers (KMOs) in faculty, research groups, research consortia, rating audits, institutional hierarchy secretariats, and other needs at the university, organizational, and international levels. This role has also been shown to contribute to the development of a better scientific community, whether as infrastructure developers, setting new policies, working on data governance, effective data integration, training and promotion, and more.
Copyright (c) 2023 Md Razib Karno, Mohd Subha Salleh, Rafidah Abd Rahim https://creativecommons.org/licenses/by-nc-nd/4.0
Servant Leadership and Knowledge Management Capabilities in Malaysian Higher Education: A Post-2020 Empirical Review
Servant leadership has gained prominence in higher education as a value-driven, follower-centric leadership approach. This study synthesises recent empirical research (2020 onwards) on servant leadership practices in Malaysian higher education institutions, focusing on updated theoretical models, measurement scales, and the impact of servant leadership on key academic outcomes. Evidence from multi-sample surveys, structural equation modelling, and a longitudinal study highlights that servant leadership behaviours among academic leaders foster higher faculty work engagement, job performance, affective commitment, and innovation. Mediating mechanisms such as trust in leadership, leader-member exchange, job satisfaction, psychological climate, and career satisfaction explain how servant leadership translates into these positive outcomes. A multilevel validation of Liden et al.’s 28-item Servant Leadership Scale (SL-28) in Malaysian academia yielded a refined five-factor model, suggesting contextual nuances in operationalising servant leadership. In addition, longitudinal findings further established that servant leadership influences faculty attitudes and performance even amid disruptions (e.g., the COVID-19 pandemic). This review also discusses cultural and institutional factors; the findings obtained showed that servant leadership aligns well with Malaysian higher education contexts and is not hindered by high power-distance or paternalistic cultural norms. The paper concludes with implications for leadership development in universities and future research directions, emphasising the role of servant leadership in fostering an ethical, engaged, and innovative academic community.
Copyright (c) 2025 Daljeet Singh Sedhu, Nuramira Anuar, Nordiana Mohd Nordin, Ismie Roha Mohamed Jais, Azman Mat Isa, Laura Christ Dass, Puteri Rohani Megat Abdul Rahim https://creativecommons.org/licenses/by-nc-nd/4.0
How Ready Are Students to Using ChatGPT? A Study on Instrument Validity and Reliability
This study reports the construct validity and reliability of an instrument designed to measure students’ behavioral intention to use ChatGPT. The instrument is developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Data were collected from 65 undergraduate students of the Faculty of Information Management at UiTM Puncak Perdana using proportionate stratified sampling. Analyses conducted with SPSS and Smart PLS confirmed that the instrument demonstrated acceptable construct validity and moderate reliability. Internal consistency values included Cronbach’s alpha (0.810–0.929), composite reliability (0.70–0.90), and average variance extracted above 0.50. Model accuracy and relevance (R² and Q²) were within acceptable and moderate ranges, with no collinearity issues detected. Content validity was further established using CVI, S-CVI, and S-CVI/Ave, which exceeded 0.80, indicating strong agreement. Overall, the instrument achieved robust validity and reliability, offering a useful inventory for future research on ChatGPT adoption in education.
Copyright (c) 2025 A'dillah Mustafa, Mohamad Naim Mohd Nor, Kasmarini Baharuddin https://creativecommons.org/licenses/by-nc-nd/4.0
Convenience Over Cash: Understanding Why Gen Z Embrace Buy Now Pay Later Services
adopt Buy Now Pay Later (BNPL) services, focusing on four constructs: perceived usefulness, perceived ease of use, social influence, and financial literacy. A quantitative method was conducted, and a survey was distributed to Gen Z in Malaysia. The purposive snowballing sampling techniques were applied to collect data. Data collected was analysed using the Structural Equation Model, Smart PLS 4.0. The data analysis assessed two models, the measurement and structural models. The measurement model results indicate that all the items used and tested meet the reliability and validity assessment. The findings reveal that perceived usefulness and social influence significantly and positively affect intention to use BNPL, highlighting the importance of functional benefits and peer or societal pressure in shaping consumer adoption behaviour. Conversely, perceived ease of use does not significantly influence intention, suggesting that users may prioritise value and social validation over system simplicity. Interestingly, financial literacy exhibits a negative relationship with intention, indicating that individuals with higher financial literacy are less inclined to adopt BNPL services due to greater awareness of potential debt risks. These results provide theoretical contributions by extending the Technology Acceptance Model (TAM) with financial literacy as a contextual variable and practical implications for fintech providers to balance convenience and consumer protection in promoting BNPL solutions.
Copyright (c) 2025 SHARIDATUL AKMA ABU SEMAN https://creativecommons.org/licenses/by-nc-nd/4.0
Managing Attrition in Open and Distance Learning: Learner Insights for Information-Driven Retention Strategies
This study investigates the factors influencing student attrition in Open and Distance Learning (ODL), focusing on learners at Universiti Teknologi MARA (UiTM). Recognising the rapid expansion of ODL, the research underscores the need for a deeper understanding of learner challenges to develop effective retention measures. Using a qualitative approach, in-depth interviews were conducted with purposively selected participants to capture varied personal, academic, socio-economic, and institutional experiences. The analysis produced a conceptual model aimed at strengthening student engagement, motivation, and institutional support. Informed by information management principles, the study outlines targeted strategies to address critical risk factors such as self-regulation, technological accessibility, communication quality, and emotional well-being. These strategies promote proactive identification of at-risk learners, optimisation of support systems, and enhancement of the learning environment. The findings offer context-specific insights and practical recommendations for UiTM and similar institutions to reduce attrition and promote long-term student success in ODL contexts.
Copyright (c) 2025 Nora'ayu Ahmad Uzir, Muhammad Abdul Aziz Nur Izzuddin Izham, Irni Eliana Khairuddin https://creativecommons.org/licenses/by-nc-nd/4.0
The Intention to Adopt Artificial Intelligence for Software Testing by Organizations in Klang Valley to Achieve Sustainable Business Performance
This study investigates factors influencing the intention to adopt Artificial Intelligence (AI) for software testing among organizations in Klang Valley, Malaysia. As software grows more complex, traditional testing struggles to keep up, increasing interest in AI. Despite its benefits like better defect detection and faster releases, adoption remains limited. Using the Technology, Organization, Environment (TOE) framework, this study examines the effects of technological, organizational, and environmental readiness. A survey of 219 software testers and engineers was analyzed using Structural Equation Modelling (SEM) via SmartPLS. Results show that organizational and environmental readiness strongly influence AI adoption, while technological readiness has a moderate effect. The findings provide useful insights for improving software testing and supporting sustainable business performance.
Technology Organization Environment (TOE)
Copyright (c) 2025 Irni Eliana Khairuddin, Noorizzati Apandi https://creativecommons.org/licenses/by-nc-nd/4.0
Perceptions and Usage of AI-Based Applications among Plantation Students in Malaysian Higher Education
The integration of artificial intelligence (AI) applications in higher education has transformed traditional academic practices offer new opportunities for enhanced learning. This study examines the perceptions, usage patterns, and acceptance of AI-based applications among plantation students in Malaysian universities. A total of 150 students across diploma, bachelor, and master’s programs participated in the study. Data were collected using a structured questionnaire covering five dimensions: types of AI application used, role of AI in learning, perceived benefits and limitations, impact on academic tasks, and ethical considerations. Descriptive and inferential statistical analyses revealed that AI applications particularly ChatGPT, QuillBot and Copy.ai were frequently used for assignments, paraphrasing, and academic research. Students largely perceived AI as useful, with noted benefits in writing improvement and time efficiency. Nonetheless, concerns about content reliability, overdependence and ethical implications were reported. Approximately half of the respondents expressed willingness to continue using AI applications and recommending them to others. The study concludes that while AI applications are generally well-received, there remains a critical need for guided integration and enhanced digital literacy to support responsible and effective use in academic settings. The findings offer insights for educators, developers, and policymakers in shaping AI-based education strategies.
Copyright (c) 2025 NOOR ZUBAIDAH ABDUL RAHMAN, NORMALA AHMAD, NUR HIDAYAH ABD RASHID, NORNZEEHA ABDUL HAKIM, SELVAKKUMAR K N VAIAPPURI, WAN NUR AISYAH ABDUL RAOF https://creativecommons.org/licenses/by-nc-nd/4.0
Metadata Integration in Electronic Records Management Systems: A Comparative Study of International Best Practices
Metadata plays a critical role in ensuring the authenticity, reliability, and accessibility of electronic records. This study proposes a unified metadata framework for Electronic Records Management Systems (ERMS) by analysing three prominent standards: ISO 23081-1:2017, the Minimum Recordkeeping Metadata Requirements (State Records Act 1997), and the Recordkeeping Metadata Standard (East Renfrewshire Council). A qualitative comparative analysis highlights structural, contextual, and content-and-use metadata elements essential for record creation, classification, maintenance, retention, and disposition. The proposed framework integrates best practices to address compliance, system interoperability, and digital preservation. The study concludes with actionable recommendations to support sustainable metadata management in evolving digital environments.
Copyright (c) 2025 Nurussobah Hussin , Azratul Ain Nadiah Ismail, Nur Imana Mustakim, Roslaizam Daud, Ap Azli Bunawan, Mohd Nazir Ahmad https://creativecommons.org/licenses/by-nc-nd/4.0
Automation System For MARDI Research Information Dissemination
Malaysian Agricultural Research and Development was established in 1969 to conduct study in every agricultural and food scopes except for rubber, palm oil and cacao or cocoa. Along with research activity, the generated out in from of information need to be distribute to public in order to ensure the growth of agricultural sector. Along with development of information technology, automation for knowledge has become crucial to ensure the effectiveness of information dissemination. This paper report on automation system for distribution of MARDI research information using selected system known as Electronic Library System (ELIB). All hardcopies of research information were undergone digitation and digitalization procedures using dedicated scanner brand of CZUR M3000 before being transferred to the system. Later, the produced data in form of digital softcopy was further combined using Portable Document Format (PDF). The digital data was further converted to electronic publication (ePUB) format due to its versatility. The data was further upload to ELIB system that consist of several main technical features which include system overview, core functional modules, analytics and reporting engine, infrastructure and deployment, optional add-ons and custom modules. After five years operating, the system has gained popularity and interest among users. Since the system operated in year 2021, until May 2025, more than 1500 visitors were recorded as registered user with total spending time up to 6,076 minutes and a total flip of 44,104 pages. The total borrowed books from year 2021 until May 2025 were 1,239 which could represent 79% of registered users. Based on the data obtained, the automation system which contain MARDI research information has gain interest by public and useful for dissemination of it.
Copyright (c) 2025 Mohd Nazrul Hisham Daud, Ahmad Farez Saufi Masruddin https://creativecommons.org/licenses/by-nc-nd/4.0
Methodological Approaches to Developing the Auditing Investigation Records and Information (AIRI) Framework: A Case Study at a Major Enforcement Agency
This paper outlines the research methodology used to develop the Auditing Investigation Records and Information (AIRI) framework, focusing on a structured approach for similar studies. Grounded in a pragmatic philosophical foundation, the research employed a qualitative case study design, making it adaptable to the complex real-world environment of law enforcement. Data was collected using a combination of semi-structured interviews, document analysis, and direct observations, ensuring a comprehensive understanding of existing auditing practices within the Royal Malaysian Police (RMP). The purposive sampling strategy selected 13 informants directly involved in the auditing process, providing detailed insights into current challenges and procedural gaps. Thematic analysis was employed, using both inductive and deductive reasoning to identify key themes from the data. Triangulation across multiple data sources enhanced the reliability and validity of the findings. This methodological approach was instrumental in informing the design of the AIRI framework, offering a practical, adaptable solution for auditing investigation records. The study's focus on methodological rigor offers valuable insights for researchers seeking to structure their research methodologies in similar organizational contexts, particularly in the fields of records management and law enforcement.
The 6th International Conference of Information Science
Copyright (c) 2025 Widura Abd Kadir, Umi Asma' Mokhtar, Rozlinda Radzali https://creativecommons.org/licenses/by-nc-nd/4.0
Analysis of Medical Records Management in Indonesia at Selected Public Hospitals
Medical records management in Indonesian public hospitals follows uniform guidelines with adjustments to the conditions of each of them. This study aims to analyze the comparative process of medical records management in two public hospitals of different types and classes. Using qualitative descriptive methods, data was collected through interviews, observations, and documentation, then analyzed using an interactive model. The study's findings reveal significant variations in the execution of the medical records lifecycle, stemming from variations in facility ownership, lack of human resources, and the impact of public hospital classification on management quality. Public hospitals with higher classifications tend to have more structured systems and meet standards. These findings underline the importance of improving resources, technology, and governance in medical records management to support hospital accreditation in Indonesia and the quality of health services. Recommendations for further research include a broader assessment of governance and information technology in medical records management.
Copyright (c) 2025 Muhammad Rosyihan Hendrawan, Azman Mat Isa, Ahmad Zam Hariro Samsudin, Nordiana Mohd Nordin https://creativecommons.org/licenses/by-nc-nd/4.0
The Adoption of Electronic Records Management System in an Organization: A Systematic Literature Review Approach
This study investigates the key factors influencing the adoption of Electronic Records Management Systems (ERMS) in organizations, with a particular focus on developing countries. Through a systematic literature review (SLR) of 16 high-quality studies, this research identifies 12 critical factors driving ERMS adoption, including relative advantage, compatibility, management support, and government policies. By integrating the Technology-Organization-Environment (TOE) framework and Task-Technology Fit (TTF) theory, this study presents a novel, holistic framework for understanding ERMS adoption. The findings highlight the importance of organizational readiness, management support, and training in ensuring successful ERMS adoption. Policymakers, IT vendors, and organizations can leverage these insights to address technical, managerial, and environmental challenges, accelerating ERMS adoption and enhancing operational efficiency.
Electronic Records Management Systems (ERMS)
Copyright (c) 2025 Muhammad Karfa Bizi, Asmadi Mohammed Ghazali, Mohd Nizam Yunus https://creativecommons.org/licenses/by-nc-nd/4.0
A Study of Organization, Challenges & Importance of Corporate Memory in the Co-Working Space Business Industry in Malaysia
This study explores the organizational background, challenges, and the critical importance of corporate memory within the co-working space industry in Malaysia. The study highlights the main challenges to continuity and innovation in a market that is changing quickly by looking at how institutional memory and common knowledge affect business operations. The results highlight the importance of corporate memory and the necessity for effective knowledge management techniques to improve competitive advantage and long-term viability in the co-working space industry.
Copyright (c) 2025 Noraishah Intau Azmi, Mohd Shamsul Mohd Shoid, Mazlina Pati Khan https://creativecommons.org/licenses/by-nc-nd/4.0
The Relationship Between Emotional Intelligence and Job Performance Among Information Professionals
This article explored the relationship between Emotional Intelligence (EI) and Job Performance among Information Professionals in a selected organization in Malaysia. This study aimed to measure the level of EI among information professionals in public sectors and to determine the relationship between EI and job performance. This study employed a quantitative research method and has been participated in by 105 respondents working in the National Registration Department (NRD). A convenience sampling method was employed to obtain data analyzed using Smart PLS. This study showed that emotional intelligence improves job performance in NRD for information professionals. The study found a significant positive relationship between EI dimensions such as social awareness and job performance, while self-awareness and self-management were not significantly related. Practical implications, study limitations, and future research directions were also discussed.
Copyright (c) 2025 Norafiqa Shireen Yusof, Irwan Kamaruddin Abd Kadir, Norizan Zakaria, Mohd Ridwan Kamarulzaman, Alwi Mohd Yunus https://creativecommons.org/licenses/by-nc-nd/4.0
Overcoming Challenges in Modern Education: The Role of ICT in Teaching Strategies
This scientific article explores the role of integrating teaching strategies with information technology in improving the quality and effectiveness of education. The article addresses the challenges educational institutions face in effectively integrating technology, such as a lack of resources and insufficient teacher training. The study aims to analyze how information technology can enhance teaching strategies, explore the challenges associated with technology integration, and identify the roles of teachers in facilitating this integration. It demonstrates the importance of this integration in improving educational outcomes and providing solutions to educational challenges in the digital age. The study uses analytical and inductive methodologies to analyze scientific texts and gather information related to the study topic. The article concludes with several key findings: the use of information and communication technologies (ICT) in education helps connect teachers and students, facilitating learning regardless of location and time. Teachers can guide and discuss with students through various digital platforms, stimulating student interaction and improving their engagement. The article recommends investing in improving technological infrastructure in educational institutions to support effective technology use and encourage interaction and collaboration in technology use to enhance interaction between students and teachers and promote collaborative learning.
Copyright (c) 2025 Naef Ghanim Al Muuti, Muhamad Hariz, Nurul Akhmal, Tariq Mohsen Hardan https://creativecommons.org/licenses/by-nc-nd/4.0
Examining the Mediating Effect of Technological Aspects on the relationship between Social Metadata Attributes and Continuance Use of the CLAPAM Facebook
The CLAPAM Facebook page is used to research how technological aspects mediate the relationship between social metadata attributes and continuance use in health-oriented online communities. Using an Expectation-Confirmation Model-based questionnaire, the study examined continuous usage intents, social metadata traits, and technological aspects. Participants included n=607 people of varied demographics and social media literacy. Platform functionality and user-friendliness influence continued use more than social factors, contrary to earlier findings. This disparity is due to specialized health web platforms prioritizing health information and resources. Technological aspects influence the link between social metadata elements and continued use, underscoring their importance in sustained engagement. The study highlights technology to explain health-related online platform utilization. It proves the ECM's applicability and stresses the need for effective navigation, mobile optimization, and technical support to match users' social media literacy levels. Priorities include user-friendly design, adaptive functionality, and digital beginner resources. The study only investigated the CLAPAM Facebook page, but it suggests future research on other platforms and user demographics to generalize findings. It highlights how technology keeps health-focused online groups active, offering insights for platform design and user experience to meet their demands in social media usage.
Copyright (c) 2025 Mazwani Ayu Mazlan, Mohd Ridwan Seman, Mohd Sazili Shahibi https://creativecommons.org/licenses/by-nc-nd/4.0
An Artificial Intelligence-Based Sustainable Halalan Toyyiban Supply Chain Knowledge Dissemination System: The Conceptual Model
The issue involving non-halal products, claimed to be halal has been circulated in the Muslim market and remains unsolved. It would always link to how supply chain management (SCM) may incorporate sustainability and Halalan Toyyiban (HT). Knowledge is the main resource and essential for the organisation and people. Unsuccessfully disseminating knowledge to ensure adherence to the standards of HT across all stakeholders needs to be resolved immediately. This is only a concept paper; hence the purpose of this paper is to reveal that SCM would utilize artificial intelligence (AI), to successfully disseminate knowledge and taking advantage of advanced technology, big data and users. The initial concept was developed by use of a literature review of the AI-based Sustainable Halalan Toyyiban Supply Chain Knowledge Dissemination System (AiBas-HalaToyib-SCKnoDeS). The key concept can be used by organizations in developing AiBas-HalaToyib-SCKnoDeS. The result of AiBas-HalaToyib-SCKnoDeS is an interesting area for future research. However, the current concept of value underlies its offering organizations as a starting point. This conceptual model fills important gaps in ethical and sustainable supply chain management that are in line with Halalan Toyyiban's requirements, laying the groundwork for further study and real-world application.
Copyright (c) 2025 Mohd Misron Omar, Hezlin Shadan, Romiza Md Akhir, M. Faris M. Misron https://creativecommons.org/licenses/by-nc-nd/4.0
Revealing the Knowledge Concealment Predictors in the Malaysian Public Sector
Knowledge is considered a vital resource that affects the effectiveness and sustainability of any organization since it is a limited and scarce resource. Hence, possessing it can enhance and maintain an organization's competitive advantages. Organizations nowadays are mushrooming in managing their knowledge, as it is a vital strategic asset to their organizational success. Knowledge sharing is essential in knowledge management. Awkwardly, not sharing and concealing knowledge among employees in an organization has emerged as a significant impediment. Consequently, it could prohibit the organization's ongoing growth and survival. Knowledge concealment has clear detrimental repercussions on organizations, as it stifles creativity, obstructs teamwork and collaboration, and ultimately impacts organizational performance. Therefore, the aim of the study is to test the instrument on the knowledge concealment (KC) predictors among knowledge professionals in the Malaysian public sector. A quantitative research methodology was employed to collect data from knowledge professionals in five prominent ministries in Malaysia. The data were subsequently analyzed using the Statistical Package for Social Sciences (SPSS). The findings indicate that all variables in the study achieved a reliability score exceeding 0.7, thereby confirming their reliability. As a result, all items are deemed appropriate for inclusion in the research. These results contribute to the understanding of knowledge concealment and have a practical impact on the public sector for cultivating knowledge sharing and minimizing the concealment of knowledge among their employees.
The lack of rewards in knowledge sharing
Copyright (c) 2025 Suhaila Osman, Norhayati Hussin, Mohd Sazili Shahibi https://creativecommons.org/licenses/by-nc-nd/4.0
A Systematic Review of Smart Campus Initiatives in Transforming Higher Education Institutions
The adoption of the smart campus technologies has the potential to revolutionizing the management of higher education, increasing operation efficiency, improving administrative effectiveness and enhancing academic delivery. This systematic review aims to identify major challenges and explore how these technologies help in avoiding such obstacles in the implementation of smart campus. It also assesses the degree to which such measures are more effective in enhancing the operational, administrative and academic productivity management. An exhaustive review process was conducted with the help of PRISMA guidelines wherein articles, publications and journals from IEEE Xplore, SpringerLink and ScienceDirect were used. The study shows that the smart campus can help in effective management of resources, increase the rate of decision making through the use of data and foster more flexible learning environments. However, the institutions may struggle to implement with challenges such as cost, data security, integration with the existing systems and resistance from the stakeholders. The findings show that strong institutional strategies, leadership support, stakeholder engagement and capacity building efforts were the major success factors. Thus, it can be stated that this review shows that smart campus concepts can be more effective in comparison with the traditional campus management in terms of performance and improve academic productivity. Further, this research also focuses on the effects of the smart campus model on the institutions in the long run how it can be applied to various educational systems.
Copyright (c) 2025 Mohd Rashid Abu Bakar https://creativecommons.org/licenses/by-nc-nd/4.0
The Influence of User-Generated Content (UGC) and Social Tagging on Corporate Reputation in Higher Education Institutions (HEI)
Higher Education Institutions (HEIs) face increasing competition in attracting students, and corporate reputation plays a vital role. This study examines the impact of user-generated content (UGC) and social tagging on the corporate reputation of Universiti Teknologi MARA (UiTM). Despite the recognized importance of social media, limited understanding exists of the specific effects of UGC and social tagging within this context. Using a state-of-the-art review, the research formulates a framework comprising UGC dimensions—corporate image, UGC quality, and UGC trust—and social tagging dimensions—tag contribution, affective social presence, and cognitive social presence. By analyzing these factors and their interrelationships, the study aims to provide actionable insights for HEIs to enhance their corporate reputation through strategic social media engagement. The findings will guide institutions in leveraging UGC and social tagging to strengthen their reputation and achieve competitive advantages in the digital era.
Copyright (c) 2025 Farrah Diana Saiful Bahry; Aisyah Nadhirah Anuar, Muhammad Asyraf Wahi Anuar https://creativecommons.org/licenses/by-nc-nd/4.0
Evaluating Trustworthiness of Artificial Intelligence (AI) Applications in Education
Artificial intelligence (AI) is a high paced evolving technology that is now being implemented on internet platforms. This massive advancement has the capabilitiy to drastically change our daily lives as humans, especially in the educational sector. AI is user-friendly and can assist in students' research work. AI-powered robots are being practiced to enhance the efficiency and convenience of daily tasks. This research focused on the factors of trustworthiness in AI applications that need to be further investigated.
Copyright (c) 2025 Nurul Afiqah Mohammed Ebnu Saifudin, Norizan Anwar, Husain Hashim, Dessy Harisanty https://creativecommons.org/licenses/by-nc-nd/4.0
RFID in Payment Systems: The Implementation and Ramifications
This research paper explores the implementation and impact of Radio Frequency Identification (RFID) technology in toll collection systems, emphasizing its role in enhancing payment efficiency and user experience. With the introduction of RFID lanes in toll plazas across Malaysia, the study examines the growth in RFID adoption, noting a significant increase in registered vehicles equipped with RFID tags from 1.55 million in 2021 to 2.36 million by the end of 2022. The paper reviews previous studies to establish a foundation for understanding consumer intentions and satisfaction with RFID payment systems, highlighting the importance of effective information policies to alleviate concerns and enhance acceptance. By analyzing the current landscape of contactless payment technologies, this study aims to provide insights for future research and policy development, ultimately contributing to the advancement of intelligent transportation systems.
Copyright (c) 2025 Zulaikha Zulkefli, Norizan Anwar, Mohd Rafiz Salji, Yohannes Kurniawan https://creativecommons.org/licenses/by-nc-nd/4.0
Recognition of Foreign Native-digital Diplomas: A Study of Brazilian and Portuguese Universities
With the aim of analyzing the process of recognizing foreign born-digital diplomas at the University of Coimbra, an exploratory and documentary study was carried out, using a questionnaire to collect data, as well as a documentary study of the legal and regulatory provisions on digital educational diplomas in Brazil and Portugal. The theoretical framework presents discussions on Document Authenticity, Diplomatic and Digital Diplomatic. We conclude that the continuation of this research will be essential to gain an understanding of the sociotechnical practices of recognition of foreign native-digital diplomas across university doctorate and certification divisions, to better inform regulations and technological development.
Natural-digital diploma in Brazil and Portugal
Copyright (c) 2025 Maria Amélia Teixeira da Silva, Licínio Gomes Roque, Daniel Flores https://creativecommons.org/licenses/by-nc-nd/4.0
Exploring Competitive Advantage by Utilizing Cloud Computing Services (CCS)
In today's digital economy, competitive advantage is essential for the success and sustainability of organizations. Organizations that use cloud computing services (CCS) can improve operational efficiency, reduce expenses and increase scalability in addition to promoting innovation and resource utilization. The ability to optimize processes and respond to changing market demands allows businesses to maintain profitability and ensure customer satisfaction. CCS is important for Malaysian Digital (MD) status companies, facilitating alignment with the country's digital transformation agenda, enhancing operational capabilities, and establishing these organizations as leaders in the ASEAN digital economy. Challenges including internet dependency, data security risks and significant upfront investment requirements must be addressed through the establishment of robust digital infrastructure, advanced cyber security frameworks and targeted financial support, especially for smaller enterprises. Policymakers should support these measures to guarantee equitable access to CCS and encourage innovation across multiple sectors. CCS provides a strategic approach to increase long-term competitiveness and innovation, emphasizing its important role in adapting to a rapidly digitizing global economy.
Copyright (c) 2025 Farrah Diana Saiful Bahry; Sazlin Ahmad Taufek, Norizan Anwar, Safawi Abdul Rahman, Yohannes Kurniawan https://creativecommons.org/licenses/by-nc-nd/4.0
Information-Seeking Behaviour and the Use of Electronic Information Resources Among Undergraduate Students: A Systematic Literature Review
Nowadays it is a prerequisite for libraries to understand their users' information-seeking behaviour and tailor their services to meet these needs. This study aims to explore information-seeking behaviour (ISB) and electronic information resources (EIRs) for academic pursuits, following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) approach. Moreover, it seeks to offer valuable insights that will enhance EIRs, library resources, innovative pedagogies, and technological support for librarians, educators, and policymakers. It also strives to foster novel knowledge that will propel future research inquiries and support universities' missions of producing high-calibre skilled graduates who are capable in efficiently managing the nation's labour cycle. The study will gather data by searching four electronic databases: EBSCO, Google, Scopus, and ProQuest, for peer-reviewed articles published between 2022 and 2024. It will search certain (000) research articles for the review. The review covers qualitative, quantitative, and mixed studies conducted across educational institutions, such as universities, colleges, and technical institutions. This hopes to uncover numerous factors that can impact students' academic pursuits. It provides conclusions and recommendations.
Copyright (c) 2025 Mohammed Bello Ahmed, Wan Nor Haliza Wan Mokhtar, Mohammad Fazli Baharuddin https://creativecommons.org/licenses/by-nc-nd/4.0