UNVEILING VISITORS’ DELIGHT IN MANGROVE POINT PARK AS AN ECOTOURISM SPOT: AN ANALYSIS OF ACTIVITIES AND FACILITIES SATISFACTION

Authors

  • Shaibatul ’ Islamiah Che Man Studies of Landscape Architecture, College of Built Environment, Universiti Teknologi MARA, Selangor Branch, Puncak Alam Campus, 42300 Bandar Puncak Alam, Selangor, Malaysia
  • Anastasia Marsha Lina Manisha Aminulrashid Studies of Landscape Architecture, College of Built Environment, Universiti Teknologi MARA, Selangor Branch, Puncak Alam Campus, 42300 Bandar Puncak Alam, Selangor, Malaysia
  • Norji Nasir Studies of Interior Architecture, College of Built Environment, Universiti Teknologi MARA, Selangor Branch, Puncak Alam Campus, 42300 Bandar Puncak Alam, Selangor
  • Asilah Abdul Mutalib Department of Agricultural Science, Faculty of Technical & Vocational, Universiti Pendidikan Sultan Idris, 35900 Tanjong, Malim Perak, Malaysia
  • Zalina Ismail Department of Agricultural Science, Faculty of Technical & Vocational, Universiti Pendidikan Sultan Idris, 35900 Tanjong, Malim Perak, Malaysia

DOI:

https://doi.org/10.24191/myse.v12i1.1584

Keywords:

Visitor’s delight, Mangrove Point Park, Ecotourism Spot, Activities and Facilities Satisfaction

Abstract

Mangrove Point Park in the Klang Islands Mangrove Forest Reserve stands as a testament to eco-tourism’s rejuvenating power. Once threatened by development, these mangroves have found a new life through the Selangor Maritime Gateway project. Since its opening in March 2023, the park has become a popular eco-tourism spot, offering various activities. This research aims to assess visitors’ satisfaction towards the existing activities and facilities at the site through a blend of qualitative and quantitative data collection methods. The study utilizes site inventory, observation, and a questionnaire survey to comprehensively evaluate the park’s offerings. It seeks to seamlessly incorporate the research's overarching objectives, which are (1) to identify the key activities and facilities currently provided, (2) to evaluate the expectation and performance gap in promoting the ecotourism industry, and (3) to examine visitors' satisfaction with the facilities and activities at Mangrove Point Park. The results of this study confirm that visitors are mostly dissatisfied with the provided activities and facilities, mainly on comfort and safety aspects, indicating the need for action to achieve higher visitors’ satisfaction.

Author Biography

Shaibatul ’ Islamiah Che Man, Studies of Landscape Architecture, College of Built Environment, Universiti Teknologi MARA, Selangor Branch, Puncak Alam Campus, 42300 Bandar Puncak Alam, Selangor, Malaysia

 

 

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Published

2024-08-05

How to Cite

CHE MAN, S. ’ I., AMINULRASHID, A. M. L. M., NASIR, N. ., ABDUL MUTALIB, A., & ISMAIL, Z. (2024). UNVEILING VISITORS’ DELIGHT IN MANGROVE POINT PARK AS AN ECOTOURISM SPOT: AN ANALYSIS OF ACTIVITIES AND FACILITIES SATISFACTION. Malaysian Journal of Sustainable Environment, 11(2), 209–232. https://doi.org/10.24191/myse.v12i1.1584

Issue

Vol. 11 No. 2 (2024): Malaysian Journal of Sustainable Environment

Section

Articles

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