Maintenance Management Challenges to the Need of Facilities for Persons with Disabilities in Public Hospital Buildings

Authors

  • Calvin Rico Satap Anak Sumping Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Mohamad Ridzuan Yahya Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Asiah Abdul Rahim Kulliyyah of Architecture and Environmental Design, International Islamic University Malaysia, Gombak Campus, Jalan Gombak, 53100 Kuala Lumpur, Malaysia

DOI:

https://doi.org/10.24191/bej.v23i2.7170

Keywords:

Building maintenance, House Rules, Person with Disabilities (PwDs), public hospital, universal design, accessibility

Abstract

This study proposes a Building Maintenance House Rules Framework to improve accessibility for Persons with Disabilities (PwDs) in Malaysian public hospitals. Although legal provisions such as the Persons with Disabilities Act 2008 and the amended Uniform Building By-Laws (UBBL) exist, maintenance practices remain inconsistent and inadequately enforced. A quantitative cross-sectional survey was conducted in Hospital Kuala Lumpur, Hospital Shah Alam, and Hospital Putrajaya involving PwDs, elderly users, and pregnant women. Data were analysed using IBM Statistical Package for the Social Sciences (SPSS) through descriptive statistics and cross-tabulations. The findings reveal recurring maintenance issues, poor integration of universal design, and limited user feedback mechanisms. These results highlight the need for a structured, inclusive, and proactive maintenance framework tailored to accessibility needs.

Author Biographies

  • Calvin Rico Satap Anak Sumping, Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia

    Calvin Rico Satap Anak Sumping, is PhD student in the Faculty of Built Environment at the Universiti Teknologi MARA (UiTM). This is the second paper to publish for topic Maintenance Management Challenges to the Need of Facilities for Persons with Disabilities in Public Hospital Buildings. He can be reached through email at calvinsbastian@gmail.com. He works at the University of Technology Sarawak (UTS) as a lecturer for the Bachelor of Property & Construction Management.

  • Mohamad Ridzuan Yahya, Faculty of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia

    Ts Sr Dr Hj. Mohamad Ridzuan bin Hj.Yahya is Senior Lecturer in the Faculty of Built Environment at the Universiti Teknologi MARA. Main research is in Building maintenance, Facility Management, Building Pathology, Accessibility for People with Disabilities, Integrated Construction Project Management. Has published widely on these subjects in publications such as the Correlation Study between Knowledge Factors and Corporate Factors in Facilities Management of Office High Rise Buildings: A Preliminary Study in Klang Valley, Malaysia, Building Maintenance Achievement in High Rise Commercial Building: A Study in Klang Valley, Malaysia, Safety and Health Circumstances in Hospitals, Effective Communication System between Building Occupants and Maintenance Management: A Study in High Rise Office Building, Klang Valley, Malaysia. He can be reached through email at moham643@uitm.edu.my.

  • Asiah Abdul Rahim, Kulliyyah of Architecture and Environmental Design, International Islamic University Malaysia, Gombak Campus, Jalan Gombak, 53100 Kuala Lumpur, Malaysia

    Prof. Dato' Sri Ar. Dr. Asiah Binti Abdul Rahim is a Professor at the Kulliyyah of Architecture and Environmental Design, International Islamic University Malaysia (IIUM), Gombak Campus. She holds a Doctor of Philosophy in Architecture from Oxford Brookes University, a Bachelor of Architecture from Deakin University, and a Diploma in Architecture from Universiti Teknologi Malaysia (UTM). A registered Professional Architect with Lembaga Arkitek Malaysia since 1989 and a corporate member of PAM since 2022, she specializes in Universal Design, including architecture for children, the elderly, and persons with disabilities. Her expertise also includes Industrialized Building Systems (IBS) and Open Building concepts. Dr. Asiah has been actively involved in teaching core architectural design courses and has contributed to research and national agendas on accessibility and inclusive environments. She can be reached at arasiah@iium.edu.my.

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Published

03-07-2026

Issue

Vol. 23 No. 2 (2026): Built Environment Journal

Section

Articles

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Copyright (c) 2026 Calvin Rico Satap Anak Sumping, Mohamad Ridzuan Yahya, Asiah Abdul Rahim

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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How to Cite

Maintenance Management Challenges to the Need of Facilities for Persons with Disabilities in Public Hospital Buildings. (2026). Built Environment Journal, 23(2). https://doi.org/10.24191/bej.v23i2.7170

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