Digital Dexterity and Work Efficiency: A Case Study in a Malaysian Tax Advisory Firm
DOI:
https://doi.org/10.24191/jas.v23i3.13470Keywords:
Digital dexterity, Work efficiency, Self-efficacy, Technology Efficacy, Personal innovativenessAbstract
Work efficiency is increasingly recognized as a vital determinant of resource optimization and organizational sustainability. In today’s rapidly changing business environment, employees' capacity to leverage digital technologies significantly influences organizational efficiency, effectiveness, and competitiveness. The effective use of technology relies on digital dexterity, which encompasses three primary individual factors: self-efficacy, technology efficacy, and personal innovativeness. This study employed a quantitative cross-sectional survey design to examine the relationship between digital dexterity and work efficiency. Self-administered online questionnaires were distributed to employees at a private tax advisory firm in Malaysia. A total of 300 valid responses were collected and analyzed using descriptive statistics and multiple linear regression analysis. The findings revealed a high overall level of work efficiency among respondents. Multiple regression results indicated that both self-efficacy (β = .610, p < .001) and technology efficacy (β = .356, p < .001) exerted a statistically significant positive effect on work efficiency. Conversely, personal innovativeness demonstrated a weak, marginally negative relationship (β = -.143, p = .052). These results provide actionable insights for business leaders and human resource practitioners regarding the strategic value of targeted digital training programs. By enhancing employee digital dexterity, organizations can better empower their workforce to meet evolving digital demands, thereby driving higher performance and productivity
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