Hybrid Learning in Malaysian Public Universities: Balancing E-Learning Platform Quality and Student Satisfaction

Abstract

Advancements in Information Technology (IT) have revolutionized various sectors, including education, with e-learning emerging as a pivotal medium in higher education. This study explores the determinants of e-learning success, particularly focusing on student satisfaction in Malaysian public higher institutions during the hybrid learning model, which includes two years of remote study followed by on-campus completion. Utilizing DeLone and McLean's IS Success Model, the study investigates the impact of technology, design, and e-learning environment on student satisfaction. A quantitative methodology was employed, involving 315 students. Results from Pearson correlation and multiple regression analyses reveal significant positive correlations between e-learning design, technology quality, and the e-learning environment with student satisfaction. Notably, technology quality exhibited the strongest influence, while the e-learning environment showed a weaker, non-significant relationship. The study concludes that enhancing e-learning platform design and technological infrastructure is crucial for improving student satisfaction. These findings offer valuable insights for educational institutions aiming to optimize e-learning platforms, addressing challenges such as infrastructure limitations and accessibility issues, particularly for students from rural areas. The research contributes to the academic discourse on e-learning, providing a foundation for future studies to further explore the complex dynamics of online higher education success.