Managing Muslim Funeral Reporting Using E-Easy Funeral with Utilization of Instant Messaging

Abstract

Managing the funeral process among Muslims usually depends on the mosque committee’s competency
to inform the family of the deceased. Various problems have been faced by users when reporting death
case funeral arrangements such as the lack of a specific platform for them to create a death report.
Currently, users need to make a phone call or send a Short Message System (SMS) to report the case
to the committee. This has made it difficult for the committee to manage the funeral arrangements as
the information was not received or communicated clearly. Therefore, this study introduces a simplified
approach to funeral reporting application using a mobile platform integrates with instant messaging
services to assist users in making death reports to the committee for funeral management known as EEasy Funeral. This study simplifies and adapts the Waterfall Model phases into a 3-phases development
model, which are analysis and design, development, and evaluation. E-Easy Funeral targets Muslim
communities and mosque committees that manage the funeral process. Hence, this study conducted
usability testing and user acceptance testing to measure the usability and the acceptability of E-Easy
Funeral among the targeted users (46 participants) using the usability test instrument and the
Technology Acceptance Model instrument. As the result, based on the average means core of the three
dimensions of the usability test and the four dimensions of the User Acceptance Test, clearly shows that
the E-Easy Funeral application is usable and positively accepted by the users. Having considered the
evaluation results and the responses by the participants, this study has successfully introduced a
simplified and user-friendly mobile application for a funeral reporting tool to inform death cases for
funeral management.