Mediating of communication skills in handling stress among non-academicians in higher learning institutions

Authors

  • Nur Liana Kori Universiti Teknologi MARA
  • Azmi Mat Universiti Teknologi MARA
  • Norliza Saiful Bahry Universiti Teknologi MARA
  • Ainunnazlee Mohd Ali Universiti Teknologi MARA

DOI:

https://doi.org/10.24191/jeeir.v12i2.3671

Abstract

This study examines the mediating of communication in a relationship between work practices, and organizational culture towards managing work stress. The current dynamics and increased competition in the business urge organizations to seek ways to improve performance, remain relevant in the face of technology and go through changes and innovation while keeping their employees healthy and productive. This paper surveyed 176 academicians and non-academicians at local universities in Selangor. The data was analyzed using the Partial Least Squares Structural Equation (PLS-SEM), and the finding found that communication mediates the relationship between work practices and organizational culture toward stress management. The implication of this study highlights how essential communication skills are for improving organizational learning and improve employee performance. The study offers insightful information for improving staff productivity, well-being, andell as organizational development.

Author Biographies

Azmi Mat, Universiti Teknologi MARA

Azmi Mat is a Senior Lecturer in customer service management at the Faculty of Business and Management, Universiti Teknologi MARA (ORCID: https://orcid.org/0000-0001-8447-303X). Over the past decade, he has significantly contributed to consumer behavior studies. He has published over 30 papers in various academic journals and conference proceedings, solidifying his reputation as an expert. He can be reached at azmimat@uitm.edu.my.

Norliza Saiful Bahry, Universiti Teknologi MARA

Norliza binti Saiful Bahry is a Senior Lecturer in the Department of Entrepreneurship and Marketing Service at Universiti Teknologi MARA (ORCID: 0000-0001-6163-2018). Her primary research interests encompass consumer behavior, service quality, and entrepreneurship. She has an extensive publication record in these areas, with contributions to journals such as Advances in Social Sciences Research Journal, Global Business and Management Research: An International Journal, Journal of International Business, Economics and Entrepreneurship (JIBE), and ASEAN Entrepreneurship Journal (AEJ). She can be contacted via email at norliz2956@uitm.edu.my.

Ainunnazlee Mohd Ali , Universiti Teknologi MARA

Ainunnazlee Mohd Ali is a senior lecturer in the Department of Entrepreneurship and Marketing Studies at Universiti Teknologi MARA (ORCIDhttps://orcid.org/0000-0002-1129-6586) . Her primary research focus is purchasing pattern behavior, which explores how individuals have the intention to purchase organic cosmetics to support environmental sustainability. She has contributed significantly to academic literature throughout her career, publishing over 20 papers on various aspects of her field. She can be reached at ainunnazlee3098@uitm.edu.my

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Published

2024-06-30

How to Cite

Nur Liana Kori, Azmi Mat, Norliza Saiful Bahry, & Ainunnazlee Mohd Ali. (2024). Mediating of communication skills in handling stress among non-academicians in higher learning institutions. Journal of Emerging Economies and Islamic Research, 12(2), 3671. https://doi.org/10.24191/jeeir.v12i2.3671

Issue

Vol. 12 No. 2 (2024): June 2024 Issue

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Articles

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Copyright (c) 2024 NUR LIANA KORI, Azmi Mat, Norliza binti Saiful Bahry, Ainunnazlee Mohd Ali

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