Enhancing Waqf management through FinTech in Malaysia: A conceptual framework on the Technology Acceptance Model (TAM)
DOI:
https://doi.org/10.24191/jeeir.v10i2.17953Keywords:
Cash Waqf, 4th Industrial Revolution, Technology Acceptance Model, MalaysiaAbstract
In Malaysia, academic studies on the mobilisation of cash waqf and enhancing its role as a mechanism for socio-economic development through the adoption of fintech (financial technology) is highly abound. Additionally, there are calls from stakeholders to adopt best practices fintech solutions in waqf practice to drive efficiency in waqf transactions management, ranging from fund mobilisation, investment and disbursement and connecting donors to fundraisers. This study aims to fill a knowledge gap by explaining the factors regarding the deployment of fintech related to the 4th Industrial Revolution to improve the collection and investment of cash waqf. This paper proposes a conceptual framework for expanding cash waqf collection and performance through fintech in response to the fourth industrial revolution wave study predicting computer technology adoption behaviour. The proposed model is based on a modified framework of Davis's technology acceptance model (TAM) method, which Wallace and Sheetz (2014) adopted in their study titled 'The Adoption of Software Measures: A Technology Acceptance Model (TAM) Perspective'. The model seeks to propose measurement for the independent variable of fintech awareness and knowledge, ease and usefulness of fintech, attitude towards fintech and finally, trust and confidence toward the adoption of fintech. Finally, this study will serve as a valuable guide and provide future research insights to explore this avenue further.
References
Ali, H., Abdullah, R., & Zaini, M. Z. (2019). Fintech and its potential impact on Islamic banking and finance industry: A case study of Brunei Darussalam and Malaysia. International Journal of Islamic Economics and Finance (IJIEF), 2(1), 73–108. https://doi.org/10.18196/ijief.2116
Alma'amun, S., Shafiai, M. H. M., Shahimi, S., & Adnan, M. S. A. (2018). Waqf-based crowdfunding: A case study of waqfworld.org. International Journal of Islamic Economics and Finance Research, 1(1), 12–19. https://ijiefer.kuis.edu.my/ircief/article/view/3
Asni, F., Mahamud, M. A., & Sulong, J. (2020). Socio-economics and management of Muslim cemetery waqf using istibdal and GIS method in Penang State. Journal of Islamic Accounting and Business Research, 11(7), 1343-1362. https://doi.org/10.1108/JIABR-01-2019-0026
Bholat, D. (2015). Big Data and central banks. Big Data & Society, 2(1), 1-6. https://doi.org/10.1177%2F2053951715579469
Cai, C. W. (2018). Disruption of financial intermediation by Fintech: A review on crowdfunding and blockchain. Accounting and Finance, 58(4), 965–992. https://doi.org/10.1111/acfi.12405
Chau, P. Y. K., & Hu, P. J. H. (2002). Examining a model of information technology acceptance by individual professionals: An exploratory study. Journal of Management Information Systems, 18(4), 191–229. http://www.jstor.org/stable/40398548
Chuang, L. M., Liu, C. C., & Kao, H. K. (2016). The adoption of fintech service: TAM perspective. International Journal of Management and Administrative Sciences, 3(7), 1–15. https://www.ijmas.org/3-7/IJMAS-3601-2016.pdf
Çizakça, M. (2000). A history of philanthropic foundations: The Islamic world from the seventh century to the present. Boğaziçi University Press. https://www.academia.edu/2153270/A_history_of_philanthropic_foundations_The_Islamic_world_from_the_seventh_century_to_the_present
Carnevale, D. G., & Wechsler, B. (1992). Trust in the public sector: Individual and organizational determinants. Administration & Society, 23(4), 471-494. https://doi.org/10.1177%2F009539979202300404
Davis, F. D. (1986). A technology acceptance model for empirically testing new end-user information systems: Theory and results [PhD thesis, Sloan School of Management]. MIT Libraries. http://hdl.handle.net/1721.1/15192
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008
Doney, P. M., & Cannon, J. P. (1997) An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(2), 35-51. http://dx.doi.org/10.2307/1251829
Friess, P., & Ibanez, F. (2014). Putting the internet of things forward to the next level. In O. Vermesan & P. Friess (Eds.), Internet of things applications – From research and innovation to market deployment (pp. 3–6). Rivers Publishers.
Ghazali, N. A., Sipan, I., & Yaacob, A. C. (2021). Proposing waqf new form (WNF) in waqf land registration system in Malaysia. UMRAN-International Journal of Islamic and Civilisational Studies, 8(3), 1-14. https://doi.org/10.11113/umran2021.8n3.502
Haron, M., Kamarudin, M. K., Fauz, N. A. M., Ariff, M. M., & Zainuddin, M. Z. (2016). Cash waqf collection: Any potential factors to influence it? International Journal of Business Economics and Law, 9(2), 27–33. https://www.researchgate.net/publication/303698354
Hasan, R., Hassan, M. K., & Aliyu, S. (2020). Fintech and Islamic finance: Literature review and research agenda. International Journal of Islamic Economics and Finance (IJIEF), 3(1), 75–94. https://doi.org/10.18196/ijief.2122
Hsu, C. L., & Lin, J. C. C. (2016). Effect of perceived value and social influences on mobile app stickiness and in-app purchase intention. Technological Forecasting and Social Change, 108, 42-53. https://doi.org/10.1016/j.techfore.2016.04.012
Hu, Z., Ding, S., Li, S., Chen, L., & Yang, S. (2019). Adoption intention of fintech services for bank users: An empirical examination with an extended technology acceptance model. Symmetry, 11(3), 1-16. https://doi.org/10.3390/sym11030340
Mohsin, M. I. A. & Muneeza, A. (2019). Integrating waqf crowdfunding into the blockchain: A modern approach for creating a waqf market. In U. A. Oseni & S. N. Ali (Eds.), Fintech in Islamic finance (pp. 266–280). Routledge. https://ikr.inceif.org/handle/INCEIF/3140
Jusoh, A. (1999). A study on secondary school students awareness towards the existence of JAIPETRA College within Kota Bharu Area [Student project, Universiti Teknologi MARA]. Universiti Teknologi MARA Institutional Repository. https://ir.uitm.edu.my/id/eprint/59764/
Kamaruddin, M. I. H., Masruki, R., & Hanefah, M. M. (2018). Waqf management practices: Case study in a Malaysian waqf institution. World Journal of Social Sciences, 8(3), 1–12. https://oarep.usim.edu.my/jspui/handle/123456789/11914
Kenton, W. (2021, January 17). Cash. https://www.investopedia.com/terms/c/cash.asp
Khan, F. (2010). Waqf: An Islamic instrument of poverty alleviation-Bangladesh perspective. In A. G. Ismail, M. E. M. Hassan, N. Ismail, & S. Shahimi (Eds.), Seventh International Conference-The Tawhidi Espitomology: Zakat and Waqf Economy (pp. 65-96). Institut Islam Hadhari, Universiti Kebangsaan Malaysia.
Komalasari, R. (2020, June 11). The waqf cemetery information system. IOP Conference Series: Materials Science and Engineering: Vol. 879, 3rd International Conference on Informatics, Engineering, Science, and Technology (INCITEST 2020) (pp. 1-10). IOP Publishing Ltd. https://iopscience.iop.org/article/10.1088/1757-899X/879/1/012035
Kotler, P., Wong, V., Saunders, J. & Armstrong, G. (2004). Principle of marketing. Prentice Hall.
Lee, M. K. O., & Turban, E. (2001) A trust model for consumer internet shopping. International Journal of Electronic Commerce, 6(1), 75-91. https://doi.org/10.1080/10864415.2001.11044227
Loo, R. Van. (2018). Making innovation more competitive: The case of fintech. UCLA Law Review, 65(1), 232–279. https://scholarship.law.bu.edu/cgi/viewcontent.cgi?article=1049&context=faculty_scholarship
Mansor, N., Shariff, A. & Manap N.R.A. (2012). Determinants of Awareness on Islamic Financial Institution E-Banking among Malaysian SMEs. International Journal of Business and Social Science, 3(5), 93-101. http://ijbssnet.com/journals/Vol_3_No_5_March_2012/10.pdf
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. The Academy of Management Review, 20(3), 709–734. https://doi.org/10.2307/258792.
Mohamed, H., & Ali, H. (2018). Blockchain, fintech, and Islamic finance: Building the future in the new Islamic digital economy. De Gruyter. https://doi.org/10.1515/9781547400966
Mohsin, M. I. A. (2019). Waqfintech and sustainable socio-economic development. International Journal of Management and Applied Research, 6(3), 130-141. https://doi.org/10.18646/2056.63.19-009
Mokhtar, F. M., Sidin, E. M., & Razak, D. A. (2015). Operation of cash waqf in Malaysia and its limitations. Journal of Islamic Economics Banking and Finance, 11(4), 100-114. https://doi.org/10.12816/0024792
Moon, J. W., & Kim, Y. G. (2001). Extending the TAM for a world-wide-web context. Information & Management, 38(4), 217-230. https://doi.org/10.1016/S0378-7206(00)00061-6
Muneeza, A., Arshad, N. A., & Arifin, A. T. (2018). The application of blockchain technology in crowdfunding: Towards financial inclusion via technology. International Journal of Management and Applied Research, 5(2), 82–98. https://doi.org/10.18646/2056.52.18-007
Naoual, B. (2022). Using Blockchain Technology to Revolutionise Waqf: The Finterra Waqf Chain Model. Journal of Economics and Sustainable Development,5(1), 136-148. https://www.asjp.cerist.dz/en/downArticle/598/5/1/181523
Noonpakdee, W. (2020). The Adoption of Artificial Intelligence for Financial Investment Service. 22nd International Conference on Advanced Communication Technology (ICACT) (pp. 396-400). IEEE. https://doi.org/10.23919/ICACT48636.2020.9061412
Oseni, U. A., & Ali, S. N. (Eds.). (2019). Fintech in Islamic finance: Theory and Practice. Routledge. http://dx.doi.org/10.4324/9781351025584-1
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101-134. https://doi.org/10.1080/10864415.2003.11044275
Pavlou, P. A., & Gefen, D. (2004). Building effective online marketplaces with institution-based trust. Information Systems Research, 15(1), 37–59. http://www.jstor.org/stable/23015898
Ratnasingam, P. (2003). Inter-organizational-trust in business to business e-commerce: A case study in customs clearance. Journal of Global Information Management, 11(1), 1-19.http://doi.org/10.4018/jgim.2003010101
Rauniar, R., Rawski, G., Yang, J., & Johnson, B. (2014). Technology acceptance model (TAM) and social media usage: An empirical study on facebook. Journal of Enterprise Information Management, 27 (1), 6–30. https://doi.org/10.1108/JEIM-04-2012-0011
Saifuddin, F., Kayadibi, S., Polat, R., Fidan, Y., & Kayadibi, O. (2014). The Role of Cash Waqf in Property Alleviation: Case of Malaysia. International Journal of Business, Economics and Law, 4(1), 171-179. http://irep.iium.edu.my/44887/1/The_Role_of_cach_waqf_Vol._4%2C_Issue_1_%28June.pdf
Salaudeen, A. O., & Zakariyah, H. (2022). Challenges Hindering Islamic Microfinance Banks' Sustainable Financial Inclusion: A Case of Al-Hayat Microfinance Bank in Ogun State, Nigeria. El-Barka: Journal of Islamic Economics and Business, 5(1), 24-50. https://jurnal.iainponorogo.ac.id/index.php/elbarka/article/view/3930
Saxena, S., & Al-Tamimi, T. A. S. M. (2017). Big data and internet of things (IoT) technologies in Omani banks: A case study. Foresight, 19(4), 409-420. https://doi.org/10.1108/FS-03-2017-0010
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science, 28, 150-167. https://doi.org/10.1177/0092070300281014
Suhaili, N. A., & Palil, M. R. (2016). Crowdfunding: A collaborative waqf-based internet platform. International Journal of Business, Economics and Law, 11(5), 41–46. http://ijbel.com/wp-content/uploads/2017/03/IJBEL-57.pdf
Van der Heijden, H., Verhagen, T., & Creemers, M. (2003) Understanding online purchase intentions: contributions from technology and trust perspectives. European Journal of Information Systems, 12, 41–48. https://doi.org/10.1057/palgrave.ejis.3000445
Veloutsou, C. (2007). Identifying the dimensions of the product-brand and consumer relationship. Journal of Marketing Management, 23(1-2), 7-26. https://doi.org/10.1362/026725707X177892
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
Vermesan, O., Friess, P., Guillemin, P., & Sundmaeker, H. (2014). Internet of things strategic research and innovation agenda. In O. Vermesan & P. Friess (Eds.), Internet of things applications – From research and innovation to market deployment (pp. 7–142). Rivers Publishers.
Walters, C.G. & Bergiel, B.J. (1989). Consumer behavior. A decision-making approach. South-western Publ.
Wallace, L. G., & Sheetz, S. D. (2014). The adoption of software measures: A technology acceptance model (TAM) perspective. Information and Management, 51(2), 249–59. https://doi.org/10.1016/j.im.2013.12.003
Zakaria, A. A. M., Samad, R. R. A., & Shafii, Z. (2012). Venture philanthropy-waqf practices and its implementation: Scenario in Malaysia. International Journal of Business, Economics and Law, 1, 108-115. http://ijbel.com/wp-content/uploads/2014/06/Venture-Philanthropy-%E2%80%93-Waqf-Practices-And-Its-Implementation-Scenario-In-Malaysia-Azliza-Azrah-Mohd-Zakaria-Rose-Ruziana-Abd.-Samad-Assoc.Prof_.-Dr.-Zurina-Shafii.pdf
Zakariyah, H., Othman, A. H. A., Rosman, R., & Olanrewaju, A. S. (2021). Risk mitigation for cash Waqf collection using financial technology and Internet of Things. In A. M. Sarea, A. H. Elsayed, & S A. Nashwan (Eds.), Artificial intelligence and Islamic finance (pp. 210-221). Routledge. https://doi.org/10.4324/9781003171638
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Habeebullah Zakariyah, Adnan Opeyemi Salaudeen, Anwar Hasan Abdullah Othman, Romzie Rosman

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.