Determinative Constituents Directing the Intention of University’s Workforce in using E-Wallets
DOI:
https://doi.org/10.24191/abrij.v10i1.4351Keywords:
E-wallet, Perceive Usefulness, Promotion, Rewards, Safety and SecurityAbstract
This study explores factors influencing e-wallet adoption among university staff. It involves 181 academic and non-academic Faculty of Business and Management, UiTM Puncak Alam participants, chosen via convenience sampling.
The research methodology will entail the administration of online self-administered questionnaires, strategically designed to glean valuable data. Employing a Likert-type scale, respondents will be tasked with articulating their level of agreement or disagreement concerning both independent and dependent variables.
The analytical journey will incorporate a multifaceted approach, encompassing descriptive analysis, normality tests, reliability assessments, Spearman and Pearson correlation analyses, and multiple regression analyses. The outcomes of this rigorous analysis collectively are hoped to affirm whether or not perceived usefulness, promotion and rewards, as well as safety and security, wield substantial influence over the adoption and utilization of e-wallets among the university workforce.This research aims to provide insights into e-wallet adoption in academia, highlighting areas for improvement and development.
References
Abdullah, N., Redzuan, F., & Daud, N. A. (2020). E-wallet: Factors influencing user acceptance towards cashless society in Malaysia among public universities. Indonesian Journal of Electrical Engineering and Computer Science, 20(1), 67-74.
Ahmed, M. S., & Sajid, S. A. (2019). E-Wallet Awareness and Its Benefit among the People with
Special Reference to Vellore District of Tamil Nadu – India. Vidyabharati International Interdisciplinary Research Journal 9(2): 25-31.
Alam, M. M., Awawdeh, A. E., & Muhamad, A. I. B. (2021). Using e-wallet for business process development: challenges and prospects in Malaysia. Business Process Management Journal, 27(4), 1142-1162.
Alshammari, S. H., & Rosli, M. S. (2020). A review of technology acceptance models and theories. Innovative Teaching and Learning Journal (ITLJ), 4(2), 12-22.
Andrew, J. V., Ambad, S. N. A., & Tan, K. E. (2019). A Model of Factors Influencing Consumers’ Intention to Use E-Wallet System in Malaysia : A Systematic Review. Malaysian Journal of Business and Economics, 6(2), 53–62.
A. Kustono, A. Y. A. Nanggala, & I. Mas’ud. (2021, July 30). Determinants of the Use of E-Wallet for Transaction Payment among College Students. Journal of Economics, Business, and Accountancy | Ventura. 10.14414/jebav.v23i1.2245
Business Today. (2022, November 15). Touch 'n Go eWallet Committed To Fulfill New Security, Fraud Prevention Measures. Business Today. https://www.businesstoday.com.my/2022/11/15/touch-n-go-ewallet-committed-to-fulfill-new-security-fraud-prevention-measures/
Camilleri, S. J., & Agius, C. (2022, February). Choosing Between Innovative and Traditional Payment Systems: An Empirical Analysis of European Trends. Journal of Innovation Management. 10.24840/2183-0606_009.004_0003
D Hidayat, C H Pangaribuan, O P B Putra, & F J Taufiq. (2021). Expanding the technology acceptance model with the inclusion of trust and mobility to assess e-wallet user behavior:
Davis, F. D. (1989). Technology acceptance model: TAM. Al-Suqri, MN, Al-Aufi, AS: Information Seeking Behavior and Technology Adoption, 205-219.
Edeh, F. O., Aryani, D. N., Kee, D. M. H., Samarth, T., Nair, R. K., Tan, Y. S., & Teh, Y. C. (2021). Impact of COVID-19 pandemic on consumer behavior towards the intention to use E-wallet in Malaysia. International Journal of Accounting & Finance in Asia Pasific (IJAFAP), 4(3), 42-59.
Hussein, L. A., Baharudin, A. S., Jayaraman, K., & Kiumarsi, S. H. A. I. A. N. (2019). B2B e-commerce technology factors with mediating effect perceived usefulness in Jordanian manufacturing SMES. Journal of Engineering Science and Technology, 14(1), 411-429.
Isa, S. M., Wei, I. M. C., & Santoso, S. (2021). Adoption of E-wallet among Penang Residents during the COVID-19 Pandemic: The Moderating Roles of Rewards. In Proceeding National & International Conference (Vol. 1, No. 14, p. 1).
Jee Yee, T. (2019, June 30). Nielsen sees security concerns as main barrier to e-wallet adoption. Retrieved from Digital News Asia website: https://www.digitalnewsasia.com/digital-economy/nielsen-sees-security-concerns-main-barrier-e-wallet-adoption
Jeon, H. M., Sung, H. J., & Kim, H. Y. (2020). Customers’ acceptance intention of self-service technology of restaurant industry: Expanding UTAUT with perceived risk and innovativeness. Service Business, 14, 533-551.
Kazan, Tan, & Sorensen. (2018, January). Disentangling digital platform competition: the case of UK mobile payment platforms. Journal of Management of Information Systems, 35(1), 180-219. http://dx.doi.org/10.1080/07421222.2018.1440772
Kiew, J. P., Toh, E. T. L., Ngian, E. T., & Law, S. H. C. (2022). Perceived Trust, Convenience and Promotion For the Adoption of e-Wallet. Social Sciences, 12(9), 374-385.
Krejcie, R. V., & Morgan, D. W. (1970). Determining Sample Size for Research Activities. Educational and Psychological Measurement, 30(3), 607–610.
Lee Yong, K. M., & Nurul Syuhada, Z. (2020, November 18). (PDF) Factor Affecting Adoption of E-Wallet in Sarawak. ResearchGate. Retrieved May 5, 2023, from https://www.researchgate.net/publication/345993005_Factor_Affecting_Adoption_of_E-Wallet_in_Sarawak?enrichId=rgreq-93b03ea49c39fd0d3e3e2716ca08327a-XXX&enrichSource=Y292ZXJQYWdlOzM0NTk5MzAwNTtBUzo5NTkxNDQ0MzM1NjU3MDBAMTYwNTY4OTI2MTUzNg%3D%3D&el=1_x_2&_esc=
Loh, X. M., Lee, V. H., Tan, G. W. H., Ooi, K. B., & Dwivedi, Y. K. (2021). Switching from cash to mobile payment: what's the hold-up?. Internet Research, 31(1), 376-399.
Mahmudul, A., Ala, A., & Azim, M. (2021). Using e-wallet for business process development: challenges and prospects in Malaysia. Business Process Management Journal, 27(4). https://www-emerald-com.ezaccess.library.uitm.edu.my/insight/content/doi/10.1108/BPMJ-11-2020-0528/full/html#sec001
Marimuthu , M., & Roseline , A. (2020). A Study On Consumer Perception Towards E-Wallet. Our
Heritage, 68(17), 283-288.
Ming, K. L. Y., Jais, M., Wen, C. C., & Zaidi, N. S. (2020). Factor affecting adoption of E-wallet in Sarawak. International Journal of Academic Research in Accounting, Finance and Management Sciences, 10(2), 244-256.
Nidhi, S., Neena, S., & Francisco, C. (2020). Determining factors in the adoption and recommendation of mobile wallet service in India: Analysis of the effect of innovativeness, stress to use and social influence. International Journal of Information Management, 50, 191. https://www.sciencedirect.com/science/article/abs/pii/S0268401218310697
Nizam, F., Hwang, H. J., & Valaei, N. (2019). Measuring the effectiveness of E-wallet in Malaysia. Big Data, Cloud Computing, Data Science & Engineering 3, 59-69.
Nor, S. M., & Won, M. FACTORS AFFECTING CONSUMER ACCEPTANCE OF E-PAYMENT IN KLANG VALLEY, MALAYSIA.
Nur, T., & Noah, D. (2023, April). Factors influencing the college students’ behavior intention to use e-wallet in Jakarta. In AIP Conference Proceedings (Vol. 2594, No. 1). AIP Publishing.
ONG, J. (2020, June 5). 15 million Malaysians getting RM50 each in e-wallet funds to boost contactless payments. Malay Mail. https://www.malaymail.com/news/malaysia/2020/06/05/15-million-malaysians-getting-rm50-each-in-e-wallet-funds-to-boost-contactl/1872794
Osman, S., & Yi, L. Y. (2021). Factors Influencing The Intention to Adopt eWallet among Students of Universiti Putra Malaysia. Sciences, 11(11), 1624-1641.
Pettersen Gould, K., & Bieder, C. (2020). Safety and security: the challenges of bringing them together. The Coupling of Safety and Security: Exploring Interrelations in Theory and Practice, 1-8.
PHAN, T. N., HO, T. V., & LE-HOANG, P. V. (2020). Factors Affecting the Behavioral Intention and Behavior of Using E–Wallets of Youth in Vietnam. The Journal of Asian Finance, Economics and Business (JAFEB), 7(10), 295-302. Rahm, E., & Do, H. H. (2000). Data cleaning: Problems and current approaches. IEEE Data Eng. Bull., 23(4), 3-13.
Raninda, R., Wisnalmawati, W., & Oetomo, H. (2022). The Effect of Perceived Usefulness, Perceived Ease of Use, Perceived Security, and Cashback Promotion on Behavioral Intention to the DANA E-Wallet. Jurnal Ilmiah Manajemen Kesatuan, 10(1), 63-72.
Raynor, d. B. (2023, February 28). Mobile wallet transactions by region 2025. Statista. Retrieved May 15, 2023, from https://www.statista.com/statistics/1227576/mobile-wallet-transactions-worldwide/
Risca, S. K., Satria, U. P., & Anisa, Z. (2021, April 30). The Effect of Online Shopping and E-Wallet on Consumer Impulse Buying. Asia Pacific Management and Business Application., Vol. 9(3). 10.21776/ub.apmba.2021.009.03.3
Subaramaniam, K., Kolandaisamy, R., Jalil, A. B., & Kolandaisamy, I. (2020). The impact of E-Wallets for current generation. J. Adv. Res. Dyn. Control Syst, 12(1), 751-759.
Suryati, S., & Yoga, I. (2021). THE INFLUENCE OF PERCEIVED EASE OF USE, TRUST AND SECURITY ON INTENTION TO USE E-WALLET. Journal of Management and Islamic Finance, 1(2), 294-308.
The Star. (2021, April 20). The e-wallet Race Host Up. The Star. https://www.thestar.com.my/business/business-news/2017/07/29/the-ewallet-race-hots-up/_
Wardana, A. A., Saputro, E. P., Wahyuddin, M., & Abas, N. I. (2022, June). The effect of convenience, perceived ease of use, and perceived usefulness on intention to use e-wallet. In International Conference on Economics and Business Studies (ICOEBS 2022) (pp. 386-395). Atlantis Press.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Liatul Izian Ali Husin, Noorizan Mohamad Mozie, Norfazlina Ghazali
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
