Developing a Theme-based Language Course For Hotel Front-Line Staff

Authors

  • D. Rohayu Mohd Yunos Universiti Teknologi MARA Johor Bahru Campus, Malaysia
  • Sharifah Amani Syed Abdul Rahman Universiti Teknologi MARA Johor Bahru Campus, Malaysia
  • Normah Ismail Universiti Teknologi MARA Johor Bahru Campus, Malaysia

DOI:

https://doi.org/10.24191/cplt.v1i2.2877

Keywords:

English for Specific Purposes (ESP); hotel industry; front-line staff; theme-based module

Abstract

This paper reports on a project to develop an ESP (English for Special Purposes) course for a group of hotel front-line staff at an island resort in Malaysia. The course makes use of a themebased module focusing on language associated with host-guest interaction. The paper describes in detail three phases of the project as well as the results of the needs analysis. Qualitative and
quantitative data were gathered through questionnaires and observations. Findings indicate that multifunctional language skills are needed for the hotel staff particularly in relation to understanding and giving information, asking questions and practicing simple hospitality etiquette. Furthermore, activities to enhance staff confidence in speaking English are also equally important. The paper concludes with some practical implications for ESP teachers and trainers who wish to develop an English Language training module for hotel staff.

Published

2024-08-29

How to Cite

D. Rohayu Mohd Yunos, Sharifah Amani Syed Abdul Rahman, & Normah Ismail. (2024). Developing a Theme-based Language Course For Hotel Front-Line Staff . Journal of Creative Practices in Language Learning and Teaching, 1(2). https://doi.org/10.24191/cplt.v1i2.2877