Logistics and supply chain management: The importance of integration for business processes

Authors

  • Izwan Azmi cFaculty of Business & Management, Universiti Teknologi MARA, Malaysia
  • Norlida Abdul Hamid Arshad Ayub Graduate Business School, Universiti Teknologi MARA Shah Alam, Malaysia
  • Md Nasarudin Md Hussin Arshad Ayub Graduate Business School, Universiti Teknologi MARA Shah Alam, Malaysia
  • Nik Ibtishamiah Center for Transportation Research, Faculty of Engineering, University of Malaya, Malaysia

DOI:

https://doi.org/10.24191/jeeir.v5i1.6346

Keywords:

Integration, Logistics, Supply chain management, Business process

Abstract

This conceptual paper outlines the importance of integration in supply chain management (SCM) by linking the functions of logistics as it applies in strategic business process. Often, business processes are developed at the strategic level but are never identified precisely in logistics or in SCM. Strategic business processes like Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Customer Service Management (CSM) and Demand Management are not directly linked to logistics or SCM. This paper identifies the literature that expressed the importance of integration and how business processes can be relevant in the execution of key logistics activities in the supply chain context.

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Published

2017-12-31

How to Cite

Azmi, I. ., Abdul Hamid, N. ., Md Hussin, M. N. ., & Ibtishamiah, N. (2017). Logistics and supply chain management: The importance of integration for business processes. Journal of Emerging Economies and Islamic Research, 5(4), 73–80. https://doi.org/10.24191/jeeir.v5i1.6346

Issue

Vol. 5 No. 4 (2017): December 2017 Special Issue

Section

Articles

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Copyright (c) 2017 Izwan Azmi, Norlida Abdul Hamid, Md Nasarudin Md Hussin, Nik Ibtishamiah

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.