Turnover Intention in Non-Governmental Organisation (NGOs): A Case Study of Recreation Society at Kuantan, Pahang
DOI:
https://doi.org/10.24191/eaj.v10i2.12347Keywords:
Non-Governmental Organisation, Committees Members, Turnover Intention, Organisational BehaviourAbstract
The hidden cost caused by employee turnover is inevitable. In filling in the vacancy of a position, the causes of turnover will affect the cycling systems. Low turnover rate is essential to an organization’s human resources department as it shows an excellent indicator of budgeting and training cost. This study aims to examine the significant relationship between the factors namely organizational commitment, job stress, job satisfaction and reward satisfaction with turnover intention among committee members in recreation society at Kuantan, Pahang. The sample size of respondents from this society selected in Kuantan, Pahang is 169 from 316 of the population sizes. Stratified random sampling technique was chosen in achieving the objectives of this study because it is a systematic
data collection method. The data for this study was collected from the questionnaires distributed to the respondents by using Google form. Altogether, there are four independent variables and one dependent variable. Statistical Package for Social Science version 23 (SPSS) was employed to perform data analysis of the study. The study discovered that organizational commitment, job stress, job satisfaction, and reward satisfaction have significant relationships with turnover intention. These factors like organizational commitment, job stress, job satisfaction and reward Satisfaction are suitable in predicting and analysing organizational behaviour regarding human resource management. Hence, it is crucial to study turnover intentions in organizational management.
References
Abagelan, S., & Tullu, D. T. (2020). Employee turnover in non-profit organizations in Jimma Prefecture, ethiopia.
Adrian D., (2017). Nearly 30,000 societies deregistered by the ROS since 2013 for flouting laws. Retrieved
from https://www.nst.com.my/news/nation/2017/10/290774/nearly-30000-societies-deregisteredros-2013-flouting-laws on 26 November 2019
Alam, Aliya & Asim, Dr. Muhammad. (2019). Relationship between job satisfaction and turnover intention. International Journal of Human Resource Studies. 9. 163. 10.5296/Ijhrs.V9i2.14618.
Alias, N. E., Rohmanan, N. H., Ismail, S., Koe, W. L., & Othman, R. (2018). Factors influencing turnover intention in a Malaysian manufacturing company. Kne Social Sciences, 771-787.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18.
doi:10.1111/j.2044-8325. 1990.tb00506x
Amri, U., Marzuki, A., & Riyanto, S. (2017). Pengaruh kepuasan kerja, stres kerja, dan komitmen organisasi terhadap turnover intention pada head office PT. Thamrin Brothers Palembang. Jurnal
Kompetitif, 6(1).
Chen, M. F., Lin, C. P., & Lien, G. Y. (2011). Modelling job stress as a mediating role in predicting turnover intention. The Service Industries Journal, 31(8), 1327-1345.
Deswita, R. (2017). Pengaruh Kepuiasan Kerja, Komitmen Organisasi dan Stres Terhadap Intention to Leave pada PT. Rajawali Nusindo Medan.
eROSES system (2021). Societies in Pahang data Modul. Malaysia Registry of Societies Department. Ministry of Home Affairs. Malaysia
Hakro, T. H., Abbasi, K. H., & Mahesar, H. A. (2021). influence of organizational culture, supervisor behavior and HRM practices on employee turnover intentions: Study of NGOs sector of Sindh,
Pakistan. Research Journal of Social Sciences and Economics Review, 2(1), 97-105.
Hidayat, A. S. (2018). Pengaruh kepuasan kerja terhadap komitmen organisasi dan turnover intention. Jurnal Manajemen Dan Pemasaran Jasa, 11(1), 51-66.
Hopkins, J., Njoroge, S. N., Nzulwa, D. J., & Kwena, R (2017). Determinants of employee turnover in nongovernmental organizations in kenya; case of Johns Hopkins
Islam, N. (2019). Relationship between job stress and the turnover intention of private sector bank employees in Bangladesh. Available at SSRN 3428619.
Kitur, W. K. (2015). Factors influencing employee turnover in NGO managed community development projects in Bomet county (Doctoral dissertation, University of Nairobi).
Kong, T. H., Lai, X. J., Lee, Y. E., Ling, H. C., & Loh, L. H. (2017). Factors that affect lecturers’ turnover intention in private universities Malaysia (Doctoral dissertation, UTAR).
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
Kreitner, Robert dan Angelo Kinicki. (2010). Organizational Behavior. New York: McGraw-Hill
Larasati, T. A. (2015). Faktor-Faktor Sosial yang Mempengaruhi Stres Kerja. Jurnal Majority, 4(9), 58-63.
Lin, W., & Deng, M. (2019). Turnover intention predictors among social workers in China. Asian Social Work and Policy Review, 13(1), 117-123.
Mansor, S., Ahmad Marzuki, N., Raji, A., Atiqah, N., & MK, A. F. (2016). Hubungan kepuasan kerja ke atas keinginan untuk berhenti kerja dalam kalangan anggota polis pangkat rendah, Ibu Pejabat
Polis Kontinjen (IPK) Perlis.
Memon, M. A., Salleh, R., & Baharom, M. N. R. (2016). The link between training satisfaction, work engagement and turnover intention. European Journal of Training and Development.
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of applied psychology, 78(4), 538.
Nasurdin, A. M., Ahmad, N. H. & Tan, C. L. (2015). Cultivating service-oriented citizenship behavior among hotel employees: The instrumental roles of training and compensation. Serv. Bus, 9, 343-3
Nor Aini, Z. R. (2015). Human resource practices in a non-governmental organization: A case study at Malaysian Nature Society (MNS) (Doctoral dissertation, Universiti Utara Malaysia).
Nurul H.M, S. Munir& and A. Azlinzuraini (2019). Faktor penentu kepada niat berhenti kerja dalam kalangan pekerja hotel di kuala terengganu. Journal of Business and Social Development e- ISSN:
2600-9668 Volume 7 Number 1, March 2019. Pusat Pengajian Perniagaan dan Pengurusan Maritim, Universiti Malaysia Terengganu
Pratiwi, D. M., Sunaryo, H., & Wahono, B. (2020). Pengaruh beban kerja, stres kerja, dan kepuasan gaji terhadap turnover intention karyawan pada PT. Beringin Gigantara KC Surabaya. Jurnal Ilmiah
Riset Manajemen, 9(14).
Qasim, T., Javed, U., & Shafi, M. S. (2014). Impact of stressors on turnover intention: Examining the role of employee well-being. International Journal of Social, Management, Economics and Business
Engineering, 8(1), 181-189.
Rizky, K. M. (2020). Pengaruh Beban Kerja, Kepuasan Kerja dan Stres Kerja terhadap Turnover Intention (Studi pada Karyawan PT. FIFGROUP Cabang Batu).
ROS (2019). Annual Report. Malaysia Registry of Societies Department. Ministry of Home Affairs. Malaysia.
Santoni, A., & Harahap, M. N. (2018). The model of turnover intentions of employees. International Review of Management and Marketing, 8(6), 93.
Silalahi, A. B. (2021). Pengaruh beban kerja, stres kerja, dan konflik kerja terhadap turnover intention karyawan Pt. Indomarco Prismatama Bagian Area Penjualan Rayon Helvetia Medan. Kumpulan
Karya Ilmiah Mahasiswa Fakultas Sosial Sains, 1(01).
Suhail, Samihah & Mat, Norsiah & Hassan, Zuraida. (2020). Reward and job security as factor that influenced the intention to quit. International Journal of Modern Trends in Social Sciences. 3. 64-
71. 10.35631/Ijmtss.314005.Applied Economics. 5 (2), 21-42
The Societies Act 1966. Act 335 w.e.f. 19 October 1987. Law of Malaysia. The Commissioner of Law Revision, Malaysia Under The Authority Of The Revision Of Laws Act 1968 In Collaboration
With Percetakan Nasional Malaysia Bhd.
Thiagaraj, D., & Thangaswamy, A. (2017). Theoretical concept of job satisfaction-a study. International Journal of Research-Granthaalayah, 5(6), 464-470.
Wu, X., Sturman, M. C. & Wang, C. (2013). The motivational effects of pay fairness: A longitudinal study in Chinese star-level hotels. Cornell Hospitality Quarterly, 54(2), 185-19.
Downloads
Published
Issue
Section
License
Copyright (c) 2021 Mazlan Mamat, Wan Asri Wan Ab. Aziz

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.







