Factors Influencing Operational Excellence In Higher Learning Institutions

Abstract

Abstract Operational excellence is a concept that emphasizes continuous improvement, efficiency, and effectiveness in an organization's operations. While it is often associated with businesses and manufacturing, it is also highly relevant for Higher Learning Institutions such as universities and colleges. Operational excellence in the context of higher education refers to the ability of institutions to consistently deliver high-quality educational services and outcomes while optimizing their resources and processes. Therefore, this paper formulates a framework postulating the factors influencing operational excellence in Higher Learning Institutions in Malaysia. Eventually, the findings will offer empirical support for the theories and concepts being explored in the operational excellence research to be used specifically in the context of higher education institutions.