IDENTIFYING CHARACTERISTICS SHAPING MALAYSIAN UNDERGRADUATES’ ORGANIZATIONAL CITIZENSHIP BEHAVIORS
DOI:
https://doi.org/10.24191/VoA.v19i2.11688Abstract
Organizational citizenship behavior (OCB) is behavior that goes beyond formal essential tasks, such as helping colleagues, being actively involved in organizational development, and being able to tolerate shortcomings and difficulties at work. Past studies have shown that OCB contributes positively to individual, group, and organizational level outcomes. The importance of OCB to students has also received the attention of previous studies, albeit only slightly. This study was conducted to examine whether OCB among university students can be explained based on their demographic factors. The respondents in this study were 312 Malaysian undergraduates. This study contributes to the OCB body of knowledge by demonstrating differences in OCB based on demographic factors. The results of the study found that university students showed a relatively high level of OCB, and there were some differences in terms of the level of certain OCB dimensions based on gender, level of study, and field of study. Additionally, this study also found that students' OCB levels had a positive relationship with self-efficacy as well as intrinsic motivation. Implications from this study as well as recommendations for future research are presented.
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