Vol. 3 No. 1 (2017): June Issue

Articles

• Factors that Contribute to Awareness of Halal Logistics among Muslims in the Klang Valley

  Omar, Emi Normalina, Ramli, Ahmad Adeel, Jaafar, Harlina Suzana, Abu Hassan, Lailatul Faizah, Othman, Abdul Kadir, Ali, Husniyati

  1-8

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• Customers’ Emotional Reactions as Significant Predictors Towards Excellent Customer Service Experiences

  Anizah Zainuddin, Shereen Noranee

  9-17

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• The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection as Moderator in Malaysian Telecommunication Industry

  Abdul Kadir Othman, Siti Aisyah Yaakob, Nur Syaahidah Mohamad, Nur Nashreena Aliya Mohd Ghani, Nur Ain Abd Rahman

  18-29

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• The Awareness Level of the Safety and Health of the Operational Level

  Roshanira Che Mohd Nor, Nur Atiqah Rochin Demong

  30-36

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• Moderating Effect Job Satisfaction on the Determinants of Herzberg’s Two-Factor Theory Towards Job Performance among Customer Service Representative at In-House Call Center in Banking Sector, Klang Valley

  Yunus (Hj.), Noorlaila, Kamal, Nor Hashimah

  37-45

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• Leadership Styles and Gender Relationship among Public Higher Institutions in Malaysia

  Nordin, Raslan, Mohd Nasir, Hazira

  46-54

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• The Influence of Work Life Balance towards Job Performance in Private Higher Education Institution (PHEI)

  Yunus, Noorlaila, Ahmad Fuad, Siti Musalmah

  55-66

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