Considerations for Decision-Making in Quality Among the Main Contractor in The Construction Industry: A Case Study of The MRT2 Elevated Project Klang Valley

Authors

  • Nurulhayati Md Zin School of Real Estate and Building Surveying, College of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Nurul Nadiah Zainol School of Real Estate and Building Surveying, College of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Emma Marinie Ahmad Zawawi School of Construction and Quantity Surveying, College of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia
  • Mohd Khairul Afzan Mohd Lazi Faculty of Civil Engineering, Universiti Teknologi Malaysia, 81310 Johor Bahru, Johor, Malaysia
  • Anwar Mohd Ismail Siemens Mobility Malaysia Sdn Bhd, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

DOI:

https://doi.org/10.24191/bej.v22i2.1255

Keywords:

Decision-Making, Quality, Construction Industry, Main Contractor, MRT2 Elevated Project

Abstract

Decision-making is essential for maintaining quality in large infrastructure projects like the MRT2 Elevated Project in Klang Valley, Malaysia. Decision-making involves gathering information, evaluating options, and making choices that affect time, cost, and quality. This research examines challenges faced by main contractors in decision-making related to quality and suggests solutions for better project outcomes. A mixed-method approach was used, including a survey of executive-level contractors and interviews analysed with Atlas.Ti. The research identified twelve key issues under three (3) categories: Top Management, Customer Satisfaction, and Strategic Management Process. It also highlighted eight (8) important factors for effective decision-making: strategic management, clear guidelines, quality assurance and control, regular meetings, effective communication, managing constraints, skilled decision-makers, and continuous training. These findings provide practical solutions to improve quality management, helping.

Author Biographies

  • Nurulhayati Md Zin, School of Real Estate and Building Surveying, College of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia

    Nurulhayati Md Zin, a PhD student at the Institute of Graduate Studies, College of Built Environment at Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia. Her main research areas are the Developing a Decision-making model for Facilities Management (FM) contractor in Mass Rapid Transit Project in Malaysia. She can be contacted by email at nurulhayatimdzin@gmail.com

  • Nurul Nadiah Zainol, School of Real Estate and Building Surveying, College of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia

    Nurul Nadiah Zainol is a Senior Lecturer at the School of Real Estate and Building Surveying, College of Built Environment at Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia. She obtained her PhD in Facilities Management at Universiti Teknologi Malaysia. She has co-authored several scientific publications. She can be reached at nadiahzainol@uitm.edu.my

  • Emma Marinie Ahmad Zawawi , School of Construction and Quantity Surveying, College of Built Environment, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia

    Emma Marinie Ahmad Zawawi is the Assistant Vice Canselor, College of Built Environment at Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia. She obtained her PhD from University of Manchester, and she is a professor in Construction Management. She has co-authored several scientific publications. She can be reached through emmamarinie@uitm.edu.my

  • Mohd Khairul Afzan Mohd Lazi, Faculty of Civil Engineering, Universiti Teknologi Malaysia, 81310 Johor Bahru, Johor, Malaysia

    Mohd Khairul Afzan Mohd Lazi is a Senior Lecturer at Faculty of Civil Engineering at Universiti Teknologi Malaysia, 81310 Johor Bahru, Johor, Malaysia. He graduated with Bachelor Degree and a Master of Science in Civil Engineering, and a PhD from Universiti Teknologi MARA. He has co-authored several scientific publications. He can be reached at mohdkhairulafzan@utm.my

  • Anwar Mohd Ismail, Siemens Mobility Malaysia Sdn Bhd, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    Anwar Mohd Ismail is a Senior Planning Engineer. He graduated with Bachelor Degree and a Master of Integrated Project Management from Universiti Teknologi MARA. He can be reached through anwarmohdismail59@gmail.com

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Published

01-07-2025

Issue

Vol. 22 No. 2 (2025): Built Environment Journal

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Articles

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Copyright (c) 2025 Nurulhayati Md Zin, Nurul Nadiah Zainol, Emma Marinie Ahmad Zawawi , Mohd Khairul Afzan Mohd Lazi, Anwar Mohd Ismail

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How to Cite

Considerations for Decision-Making in Quality Among the Main Contractor in The Construction Industry: A Case Study of The MRT2 Elevated Project Klang Valley. (2025). Built Environment Journal, 22(2). https://doi.org/10.24191/bej.v22i2.1255

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