The Dilemma of Registrars, Bursars, and Librarians in Fending Off Issues and Challenges to Reinforce the Good Governance of Malaysia's Public Universities
DOI:
https://doi.org/10.24191/jikm.v15i1.3839Keywords:
Governance, good governance, university administrators’, registrar, bursar, librarian, issues, challengesAbstract
The dilemma of registrars, bursars, and librarians in fending off issues and challenges to reinforce the good governance of Malaysia's public universities is a critical concern that has significant implications for the overall performance. These key administrative personnel which are registrars, bursars, and librarians are responsible for ensuring the efficient and transparent management of the university's resources, policies, and operations, which are essential for maintaining good governance. Registrars, bursars, and librarians often find themselves at the forefront of navigating complex governance-related problems, such as financial mismanagement, lack of transparency, and conflicts of interest. The primary objective of this research paper was to analyze the issues and challenges of university administrators to enhance university good governance. This research paper applied in-depth interview with ten (10) valuable informants, and the informants were involved in the in-depth interview session included the former Chief Secretary to the Government of Malaysia, the former Vice-Chancellor, the former Director of the Department of Higher Education, the Deputy Vice-Chancellor, the former Registrar, the former President of the Council of the Association, the former Bursar, and the former Chief Librarian. The qualitative data analysis (thematic analysis) revealed several issues and challenges, including human factors, rapid policy changes, and financial constraints.
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