Vol. 12 No. 2 (2022): October
What’s Inside This Issue
This issue presents a diverse collection of studies that examine user behaviour, service quality, digital transformation, and cultural preservation in Malaysia and beyond. The articles explore satisfaction levels with food delivery applications and cloud storage services among Klang Valley users, disaster preparedness for records and documents following major floods, and university students’ information-seeking practices. Several contributions highlight the role of social media marketing in improving academic library service quality, the influence of university service quality on loyalty toward online learning during the pandemic, and the implementation challenges of shifting systems from client–server to web-based applications. Additional studies analyse enterprise architecture adoption in electronic banking services, collaborative digital local content initiatives among public libraries, and the significance of oral history in Malaysia’s memory-making processes. Collectively, these works offer timely insights into digital service adoption, organisational resilience, and cultural continuity.
Published:
01-10-2022
