A study on the acceptance of e-wallet apps usage amidst mobile phone users in Klang Valley

Abstract

Despite the growing usage of smartphone, not many Malaysians are able to park money in e-wallet accounts and E-wallet is only being reliant on cash backs and subsidies for the users to use the apps. The objective of this research is therefore to determine the intention of mobile phone users towards the e-wallet system from the point of the current mobile phone users in Malaysia, based on the Unified Theory of Acceptance and Use of Technology (U-TAUT). As to explore the relationship between the variables, the study employed Pearson correlations, reliability tests, and descriptive analysis. The finding revealed that perceived of trust leads to a very strong and positive significant relationship towards behavioral intention to use e-wallet among mobile phone users. The researchers recommended that the results would serve as a guide for developers of mobile e-wallets to invent a good performance, easy to use, and safe e-wallet service for the user at a fair price, in other words, that meets the needs and expectations of today's mobile phone users in Klang Valley.