Vol. 3 No. 1 (2017): June Issue

Articles

• Factors that Contribute to Awareness of Halal Logistics among Muslims in the Klang Valley

  Omar, Emi Normalina, Ramli, Ahmad Adeel, Jaafar, Harlina Suzana, Abu Hassan, Lailatul Faizah, Othman, Abdul Kadir, Ali, Husniyati

  1-8

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• Customers’ Emotional Reactions as Significant Predictors Towards Excellent Customer Service Experiences

  Anizah Zainuddin, Shereen Noranee

  9-17

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• Moderating Effect Job Satisfaction on the Determinants of Herzberg’s Two-Factor Theory Towards Job Performance among Customer Service Representative at In-House Call Center in Banking Sector, Klang Valley

  Yunus (Hj.), Noorlaila, Kamal, Nor Hashimah

  37-45

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• Leadership Styles and Gender Relationship among Public Higher Institutions in Malaysia

  Nordin, Raslan, Mohd Nasir, Hazira

  46-54

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• The Influence of Work Life Balance towards Job Performance in Private Higher Education Institution (PHEI)

  Yunus, Noorlaila, Ahmad Fuad, Siti Musalmah

  55-66

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