The Herzberg's Theory: Hygiene Factors and Job Satisfaction at a Public Agency in Federal Territories of Malaysia.
DOI:
https://doi.org/10.24191/jibe.v10i1.5512Keywords:
Herzberg's Theory, Hygiene factors, Interpersonal Relationship, Job Satisfaction, Working ConditionAbstract
Due to the Covid-19 epidemic, many employees are switching from traditional office settings to working from home, which has drastically changed the way they operate. Organizations are now faced with the difficulty of making the shift back to the office significant concerning employee preferences, workplace relations and the nature of working conditions. Going back to work brings with it both chances and obstacles. Some employees are excited to get back in touch with peers and restore the office atmosphere, while others have become used to the convenience and comfort of working from home. The organization needs to work through these opposing viewpoints to develop a balanced strategy that promotes employee job satisfaction. Therefore, these papers measure the level of factors that influence working conditions and interpersonal relationships and the relationship between job satisfaction. Quantitative measurements had been used to analyse data on respondent variables. Data was collected from 138 participants at a public agency in the Federal Territories of Malaysia and the Statistical Package of Social Sciences (SPSS) has been used to analysed data.
References
Adede, T, C., Kudo, M, B., & Zatorvie, J, S, T. (2017). A survey of factors that influence the level of job satisfaction and turnover intention of professional accountants in Ghana. International Journal of Academic Research in Business and Social Science, 7(10), 41-56.
Ajayi, D. T., Bello, S., & Asuzu, M. C. (2018). Determinants of Job Satisfaction among Physicians in Public Hospitals in Calabar, Nigeria. Journal of Community Medicine and Primary Health Care, 30, 19-33.
Andrade, M. S., Westover, J. H. & Kupka, B. A. (2019). The Role of Work-Life Balance and Worker Scheduling Flexibility in Predicting Global Comparative Job Satisfaction. International Journal of Human Resource Studies. https://www.macrothink.org/journal/index.php/ijhrs/article/view/14375.
Damianus Abun, Theogenia Magallanes and Mirriam Tabur (2018). “Measuring Workplace Relationship and Job Satisfaction of Divine Word Colleges’ Employees in Ilocos Region, Philippines, International Journal of Current Research, 10, (11), 75279-75286.
Edwards, J. (2018). “The Importance of Temperature Control in the Workplace". Voluntary Protection Programs Participants Association. Retrieved from https://www.vpppa.org/body-of-knowledge/blogs/the-importance-of-temperaturecontrol-in-the-workplace
Geethika, THG and Chandrika, KAC (2015). Impact of Physical Working Conditions on Operational Level Employees’ Job Satisfaction: Case Study of Selected Manufacturing Companies in Sri Lanka. Human Resource Management Journal, 2015, Vol. 03, No. 01. ISSN: 2012-7227
Haliza Mohd Saad, Roslan Mohd Rose, Mohd Fairol Saliken, Mohd Sharif Mok Som & Ibrahim Surib. (2017). The influence of motivation factors towards job satisfaction among staff in property developer organization. International Journal of Innovation in Social Sciences, 2(1), 1-16.
Hasanudin, S. F., Nik Abdullah, N. A., Ibrahim, I. I., & Mahmud, L. (2024). Leadership, Teamwork and Person-Organization Fit as Determinants of Job Satisfaction: A Case Survey among Public Sector Employees. Journal of International Business, Economics and Entrepreneurship, 9(2), 102–112. https://doi.org/10.24191//jibe.v9i2.3535
Herzberg, F. (1966). Work and the nature of man. World Publishing Company.
Indeed Editorial Team. (2024, July 2). What are working conditions? (20 factors that define them. https://uk.indeed.com/career-advice/finding-a-job/what-are-working-conditions#:~:text=Working%20conditions%20are%20the%20physical,engagement%20and%20why%20it's%20important
Irone K. (2024), Jobstreet by SEEK Survey: Job Hunting as Challenging as Finding a Romantic Partner. https://alvinology.com/2024/07/30/jobstreet-by-seek-survey-job-hunting-as-challenging-as-finding-a-romantic-partner/
Lachowski S, Florek-Łuszczki M, Zagórski J, Lachowska B. (2018). Satisfaction with interpersonal relations among employees of State Forests in Poland. Ann Agric Environ Med. 25(2), 300–306. doi: 10.26444/aaem/82539
Lohana Juariyah and Ignatius Rizky Saktian, (2018), “Does Motivators Determine Employees’ Job Satisfaction? Testing Herzberg Theory of Motivation in Indonesian Café and Restaurant Context” in The First International Research Conference on Economics and Business, KnE Social Sciences, pages 482–490. DOI 10.18502/kss.v3i3.1905
Mohammd Abuhashesh, Rand Al-Dmour and Ra’ed Masa’deh. (2019). Factors that affect employees job satisfaction and performance to increase customers’ satisfactions. Journal of Human Resources Management Research, Vol. 2019 (2019), Article ID 354277, DOI: 10.5171/2019.354277
Murugiah S. (2023). Malaysia ranked 79th happiest country in the world, ahead of Indonesia and China. https://theedgemalaysia.com/node/660006
Noor Hidayah Samsudin and Main Rindam (2018). Job Satisfaction Among Employees in Universiti Sains Malaysia’s Security Department. Journal of Human Capital Development. https://core.ac.uk/download/pdf/229279739.pdf
Ramjee, P. (2018). The Impact of Workplace Relationship to Employee Satisfaction. http://smallbusiness.chron.com/impact-workplace-relationshipemployee-satisfaction-20306.html
Razak, N., Ma’amor, H., & Hassan, N. (2016). Measuring Reliability and Validity Instruments of Work Environment Towards Quality Work Life. Procedia Economics and Finance, 37, 520-528. http://dx.doi.org/10.1016/s22125671(16)30160-5
Rickless S. C. (2020). Locke On Freedom. Stanford Encyclopedia of Philosophy. https://plato.stanford.edu/entries/locke-freedom/index.html
Saputra, F., & M. Rizky Mahaputra. (2022). Building Occupational Safety and Health (K3): Analysis of the Work Environment and Work Discipline. Journal of Law, Politic and Humanities, 2(3), 105–114. https://doi.org/10.38035/jlph.v2i3.91
Salkind, N. J. (2015). Exploring Research. Pearson Education Limited.
Shafi, M. A., Le, N. S., Zulkipli, H., Hasim, M. A., & Yusoff, M. Z. (2023). The Effect of Work Environment on Employee Productivity: A Case Study of Manufacturing Company. Journal of International Business, Economics and Entrepreneurship, 8(1), 77–87. https://doi.org/10.24191/jibe.v8i1.24025
Sundram, V. P. K., Rajagopal, P., Atikah, S. B., Rohani, M., Nazura, M. S., Akmal, A. O., (2016). Research Methodology: Tools, Methods and Techniques. MLSCA, Selangor.
Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics (6th ed). Boston: Pearson Education.
Wamunyu, S. N.(2016). Factors Influencing Health Workers’ Job Satisfaction in Public Hospitals: a Case of Kiambu Level Four Hospital in Kiambu County, Kenya. http://hdl.handle.net/11295/99124
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Mohamad Fahimi Ahmad, Hairunnisa Ma’amor, Shazlin Suhaiba Samaan, Sharifah Fazirah Syed Ahmad, Noor Azura Dahalan
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
